Ірина

Iryna Maiorova
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Kyiv, Ukraine

Product Operations & Documentation Specialist

EDUCATION PROFESSIONAL SUMMARY
Product operations specialist with a linguistics background and hands-on
Bachelor of Translation experience building documentation, coordinating processes, and structuring
(English & Spanish) information from scratch. At the Ministry of Defence of Ukraine, independently
developed response scripts with no existing templates, translated complex state
Kyiv National Linguistic registry processes and military legislation into clear user-facing language, and
synthesized qualitative feedback from 150–200-person beta groups into
University | 2014 – 2019
structured reports for product and development teams. Precise with words,
strong written communicator, comfortable working in structured async
environments.

SKILLS WORK EXPERIENCE
Bug tracking & issue Ministry of Defence of Ukraine Apr 2025 – Nov 2025
reporting
Process documentation Digital Product Support Manager
& structured writing
Independently developed response scripts for various inquiry types
Qualitative feedback
Translated complex military legislation and state registry processes
analysis & reporting
into clear, simple language for non-expert users
Cross-team
coordination Supported continuous beta testing cycles throughout tenure —
AI tools & prompting multiple overlapping groups of 150–200 participants each, collecting
and structuring qualitative feedback in real time
Prepared analytical summaries of user pain points and content
gaps for product and development teams

LANGUAGE
Premium Home Textiles Store 2019 - 2022

Ukrainian — Native
E-commerce & Customer Relations Manager
English — Upper-
Intermediate Processed customer orders end-to-end via phone, website, and
Instagram — from inquiry to delivery confirmation
Spanish —
Managed two CRM systems — customer orders and warehouse
Intermediate
coordination
Consulted clients on product selection and resolved post-purchase
issues

TOOLS
Freelance 2018- 2023
Jira (basic)
English Tutor
Confluence (basic)
CRM Systems Developed structured lesson content tailored to individual student
Google Sheets/Excel needs

AI tools Adapted explanations based on feedback — built personalized
learning materials