Svitlana

SVITLANA KOGUT

ABOUT

03067, Київ Customer-focused professional with over 15 years of experience working with people
in fast-paced, service-driven environments, including 9 years in aviation and 2 years in
[відкрити контакти](див. вище в блоці «контактна інформація») the medical field . Known for staying calm under pressure, confidently handling
complex situations and delivering high-quality support with empathy and efficiency.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Fluent in English and highly adaptable, with the ability to quickly learn new systems,
tools, and processes. Experienced in communicating across phone, email and chat
channels ,while building trust and long-term relationships with customers.
EDUCATION

PHLEBOTOMY TECHNICIAN I EXPERIENCE
Phlebotomy Training Specialists,
Sacramento, CA
2024 - 2024 FRONT DESK SPECIALIST

MASTER C A P ITA L O B / G Y N OCT 2023 - SEP 2025
Academy Of Housing And • Daily use of EPIC system.
Communal Services, Kyiv • Check in, schedule, and reschedule appointments based on availability.
2001 - 2007 • Coordinate with doctors and other staff to manage schedules.
• Verify insurances coverage and eligibility.
• Maintain patient records, follow HIPAA regulations to protect patient privacy.
• Collect copayments and process billing transactions.
LANGUAGES • Handle patient complaints or concerns professionally, provide appropriate solutions.

ENGLISH [5/5] F L I G H T AT T E N D A N T

UKRAINIAN [5/5] E T I H A D A I R WAY S MAR 2014 - JUL 2023
• Pre-flight and post-disembarkation safety checks, demonstrate safety procedures.
RUSSIAN [5/5]
• Monitor passengers for compliance with safety regulations.
• Deliver excellent inflight service consistently to meet and exceed passenger
expectations.
• Perform first aid on passengers during emergency situations.
• Cooperate with crew members and pilots to ensure smooth operations.
• Complete post-flight paperwork, including incident reports and inventory
management.

S A L E S R E P R E S E N T AT I V E

PRINCESS CRUISES M AY 2 0 1 1 - J A N 2 0 1 4
• Build and maintain strong customer relationships to drive sales growth.
• Prepare and deliver clear, engaging presentations of products and services.
• Manage store operations, including returning merchandise to proper areas and
restocking displays.
• Stay up to date on sales, promotions, return policies, and security procedures,

SKILLS

Data entry • Customer service • Teamwork • Communication

HOBBIES

Travel, hiking