Марія

Mariia Shutak
Toronto, Canada
647-963-8961 | [відкрити контакти](див. вище в блоці «контактна інформація»)
OBJECTIVE
Dedicated professional with diverse experience in customer service, hospitality, and volunteer work. Skilled in managing client relations, handling transactions, and maintaining high standards of service. Seeking a position where I can utilize my hospitality and administrative skills to contribute positively to team success.
HIGHLIGHTS OF QUALIFICATIONS
• Outstanding verbal and written communication skills; fluent in Ukrainian, English and Polish
• Able to work independently as well as with others
• Reliable, exhibits professionalism, takes initiative in getting things done
• Proficient in Microsoft Office Suite ( MS Word, MS Excel)
• Smart-Serve Certified
WORK EXPERIENCE
Restaurant “Kebab”, Yaroslavets, Poland June – September 2024
Bartender Cashier
• Provided prompt and friendly customer service, taking and processing orders efficiently, which increased customer satisfaction and contributed to repeat business.
• Handled cash and card transactions accurately, ensuring a secure and balanced register, minimizing errors, and enhancing daily operations.
• Prepared various drinks following standard recipes, contributing to a consistently high-quality customer experience.

Hotel “Maryna”, Bukovel, Ukraine January – May 2024
Receptionist
• Welcomed and assisted guests with check-in and check-out processes, creating a warm first impression and enhancing the hotel’s reputation for hospitality.
• Managed guest reservations and inquiries both in person and over the phone, facilitating smooth operations and ensuring guest satisfaction.
• Coordinated with housekeeping and maintenance teams to ensure rooms were prepared on time, improving overall efficiency and guest experience.

H&M, Tallinn, Estonia April – September 2022
Salesperson, Consultant Cashier
• Assisted customers with product selection, providing style advice and personalized recommendations, which improved customer satisfaction and encouraged repeat visits.
• Processed transactions at the register with accuracy and efficiency, ensuring a balanced till and a smooth checkout experience.
• Managed fitting rooms and maintained organized, visually appealing displays on the sales floor, enhancing the overall shopping environment.
• Monitored inventory levels, replenished stock as needed, and communicated low-stock items to management to prevent shortages.
• Supported store promotions by informing customers of ongoing sales and discounts, contributing to an increase in in-store revenue.

EDUCATION
Vinnytsia Pedagogical University, Vinnytsia, Ukraine
Management and Administration (Online) 2023 – Present
Vinnytsia Pedagogical University, Vinnytsia, Ukraine
Specialist of Historian Teacher, Archaeologist 2024