Олександр

OLEKSANDR YARMAK
Business Analyst | IT Service & Data Analytics
Kyiv, Ukraine
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PROFESSIONAL SUMMARY
Process and Data Analyst with 5+ years of experience in IT infrastructure, process management, and data analytics within a large international bank and IT outsourcing environments. Strong background in Configuration & Asset Management, ITSM systems, BI reporting, and stakeholder collaboration. Experienced in translating business needs into data-driven insights and process improvements.

CORE COMPETENCIES
• Business Analysis & Process Management
• IT Service Management (ITSM)
• Configuration & Asset Management (CMDB)
• Data Analysis & Visualization
• Stakeholder Management
• Requirements Gathering & Documentation
• Process Reporting & KPI Development

PROFESSIONAL EXPERIENCE
Process Analyst
UKRSIBBANK (BNP Paribas Group) — Kyiv, Ukraine
November 2019 – Present
• Manage Configuration and Asset Management processes for IT infrastructure, ensuring accuracy and completeness of CMDB data across banking systems
• Maintain and improve data quality for configuration items (CIs) supporting core IT services
• Act as Business Analyst for process and management reporting initiatives
• Design, develop, and maintain analytical dashboards and reports using Microsoft Power BI
• Translate business requirements into BI solutions to support decision-making at management level
• Collaborate with IT, infrastructure, and process owners to align reporting with operational needs
Key Projects & Contributions: - Participated in the integration of ServiceNow ITSM with BMC Discovery, supporting automated infrastructure data collection and synchronization - Contributed to process standardization and increased transparency of IT asset and configuration data

GIS Specialist (Middle Level)
Intetics — Kharkiv, Ukraine
September 2017 – September 2019
Client: HERE Technologies
• Processed, validated, and maintained large-scale digital map databases
• Performed geospatial data analysis to ensure accuracy and consistency
• Updated and enriched navigation system data in accordance with client standards
• Supported onboarding and adaptation of new team members through mentoring activities
Achievement: - Promoted to Middle GIS Specialist (Geocoder) based on performance and data quality results

Customer Support Specialist
Global Bilgi (Outsourcing Company) — Kharkiv, Ukraine
March 2017 – April 2017
Project: Lifecell
• Provided customer support and issue resolution within a telecom project
• Developed strong communication and client interaction skills

EDUCATION
Master’s Degree — Metrological Quality Providing and Product Control
National Aerospace University “KhAI” — Kharkiv, Ukraine
2016 – 2018
Bachelor’s Degree — Measuring Devices’s Design Engineering
National Aerospace University “KhAI” — Kharkiv, Ukraine
2012 – 2016

CERTIFICATIONS & COURSES
• Business Analyst — Genius.Space
Certificate verification: https://genius.space/crt-verify/?verify=e453bc37-6880-49c7-a524-37e26a18a07c
• Power BI Advanced
• English Prime Language School — Advanced Level (C1), 98% score, 2023
• Golden Staff Study — “Business Partner” English course, Upper-Intermediate (B2), 92/100 score, 2025

TECHNICAL SKILLS
Data & Analytics: - Power BI (advanced reporting and dashboards) - Microsoft Excel (advanced, VBA automation) - SQL (basic querying)
IT & Systems: - ITSM systems (ServiceNow ITSM) - Discovery tools (BMC Discovery) - Configuration & Asset Management (CMDB)
Business Analysis Tools & Techniques: - Stakeholder Management Plans - User Stories & Use Cases - Requirements Elicitation & Documentation - BPMN process modeling

LANGUAGES
• English — Advanced (C1)
• Ukrainian — Native