Dmytro

Dmytro Sotnikov
Cabin Crew
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Wroclaw

Profile Personal details
Safety-conscious and dedicated professional with extensive Gender
experience in customer-facing roles, particularly in reception Male
management and sales. Proven track record of maintaining high
safety standards and adherence to regulations in fast-paced Nationality
environments. Skilled in delivering exceptional customer service while Ukrainian
prioritizing passenger safety and well-being. Strong communicator (Work and Residence permit
with the ability to perform effectively in emergency situations and present)
manage challenging scenarios with professionalism. Proficient in
multiple languages, including Polish (C1), English (C1), Russian (C1),
and native Ukrainian, enhancing my ability to connect with diverse Languages
audiences. Eager to leverage my experience and commitment to
safety in a cabin crew role, ensuring the highest standards of care for Ukrainian
all passengers.

English

Education
Polish
Bachelor of Science: Food Tewchnologies Jun 2020
National Univercity Of Food Technologies | Kyiv
Russian
Bachelor's Graduate Present

Employment
Reception Manager Jun 2019 - Jun 2023
Private Enterpreneur "Sotnikova O.O.", Lutsk, Ukraine
Led staff training and onboarding in effective customer service
techniques and reception best practices.
Cultivated a welcoming environment, providing warm greetings
to visitors and ensuring an excellent first impression.
Enhanced customer satisfaction by delivering friendly, attentive,
and professional service, responding to visitor needs proactively.
Managed scheduling for appointments and property visits across
13 apartments, optimizing resource utilization.
Strategically oversaw bookings to maximize calendar usage and
appointment profitability.
Processed cash and card transactions accurately, maintaining a
high standard of financial integrity.
Responded promptly to inquiries, efficiently managing external
calls and emails regarding bookings and general information.
Oversaw the company diary with responsibility for booking
arrangements, availability assessments, and cancellation
management across platforms such as Booking.com and Airbnb.

I consent to the processing of my personal data for the purpose of recruitment for the
position to which I am applying.
 Elevated customer satisfaction ratings through quick resolution of
administrative issues and effective communication.
Maintained accurate accounting by issuing invoices and tracking
payments monthly.

Car Sales Manager Feb 2018 - Jun 2019
Toyota Autoconcept, Lutsk, Ukraine
Collected customer documentation for test drives, ensuring
compliance with legal requirements.
Organized and performed professional car demonstrations and
test drives, prioritizing customer safety.
Utilized persuasive negotiation skills to effectively overcome
objections and close sales.
Maintained vehicle display quality by ensuring cleanliness and
readiness for customer inspection.
Addressed inquiries regarding financing options and purchase
processes, employing strong sales techniques to facilitate
transactions.
Conducted quality inspections of the automobile inventory and
promptly reported maintenance issues.
Compiled and reconciled transaction records to ensure
accurate financial reporting and accountability.
Assisted clients with vehicle trade-ins, valuing cars and
negotiating fair prices.
Handled processing of customer orders and coordinated
delivery logistics to ensure timely vehicle handover.
Aided clients with paperwork for seamless sales transactions
through KYC checks.

Cabin Crew Mar 2024 - Aug 2024
BUZZ, Wroclaw
Executed pre-flight duties in strict adherence to safety
regulations and company policies.
Communicated effectively with crew members to coordinate
service and ensure passenger safety.
Managed medical emergencies and mitigated disruptive
passenger behaviors while ensuring regulatory compliance.
Engaged in pre-flight briefings to prepare for operational
readiness.
Delivered exceptional service during flights, prioritizing passenger
needs and comfort.
Conducted thorough inspections of safety equipment and
reported any discrepancies to the cabin supervisor.
Worked collaboratively with crew members to achieve and
maintain high levels of service and safety standards.
Recognized for outstanding sales performance, achieving 20th
place out of over 120 crew members at WRO base in sales results.

Certificates
Cabin Crew Atestation Feb 2024

I consent to the processing of my personal data for the purpose of recruitment for the
position to which I am applying.