Іван

Ivan Ozhykhovskyi
Sales & Partnership Manager

Client-focused account and operations professional with 4+
years of experience supporting Polish-speaking markets in
regulated brokerage and B2B environments. Strong in client
relationship management, process optimization, and cross-team
coordination. Seeking a client success, account management, or
partnership role in an international or remote-first organization.

WORK EXPERIENCE
CONTACT
Client Operations&Sales Coordinator
2024 – 2025
AluMarket(Poland, Remote)
[відкрити контакти](див. вище в блоці «контактна інформація»)
• Supported sales operations across inbound and outbound leads,
[відкрити контакти](див. вище в блоці «контактна інформація»)
contributing to deal closure and client retention.
• Managed the full client lifecycle from initial inquiry to order
Phuket,Thailand
completion, serving as the primary point of contact.
• Consulted clients on technical solutions for roller shutters and
rolling gates, delivering tailored product recommendations.
• Coordinated logistics and deliveries, negotiating with transport
EDUCATION providers and calculating shipping costs.
• Maintained and structured client and sales data using CRM
systems and Excel-based tracking.
Vocational School Complex No. 1 in
• Optimized internal workflows and communication between
Deblin, Mechanical Technician Degree clients, logistics partners, and production teams.

2017 - 2021
Team Lead,Sales Department (Polish Desk)
2022 - 2024
Global Brokerage company Investous
EXPERTISE Led and supervised a Polish-speaking sales team, ensuring stable
performance, clear task prioritization, and a healthy team
Management Skills environment.
Improved sales conversion rates by approximately 15–20% through
Team Leadership process optimization, performance monitoring, and team coaching.
Handled complex client cases and escalations, providing strategic
Critical Thinking guidance and maintaining high client satisfaction.
Monitored individual and team KPIs, providing regular feedback to
Communication Skills improve productivity and conversion quality.
Provided onboarding and ongoing guidance to team members,
Problem-Solving accelerating ramp-up time and improving overall team
effectiveness.
KPI&Performance Tracking
Sales Representative
Global Brokerage company Rozerit EOOD 2020 - 2022

LANGUAGE Supported client acquisition and onboarding within the Polish-
speaking market, providing clear guidance throughout the process.
Built foundational experience in client communication and
Polish (fluent) sales operations, contributing to consistent team performance.
Supported client retention and long-term engagement through
Ukrainian (fluent)
proactive communication and problem resolution
English(B1)