Вячеслав

Viacheslav Bychenko

Salesforce Business Analyst/Consultant
Professional Summary
• 7+ years of experience in IT sphere including experience as a Salesforce Business Analyst/Consultant with a solid technical background;
• Adept at analyzing business requirements, conducting process assessments, and designing innovative solutions to optimize Salesforce functionality;
• Proficient in gathering user stories, creating functional specifications, and delivering high-quality deliverables that meet client expectations;
• Extensive experience in projects implementation, including requirements gathering, solution design, configuration, and user training;
• Proven ability to translate technical concepts into clear and concise language for non-technical stakeholders, facilitating smooth communication and understanding;
• Strong expertise in customizing Salesforce through declarative development, workflow automation, and data migration;
• Proficient in providing timely and efficient technical support to end-users, resolving system errors, and performing system maintenance tasks;
• Demonstrated expertise in diagnosing and resolving complex Salesforce-related issues, ensuring minimal downtime and maximizing user productivity;
• Broad technical knowledge across the Salesforce ecosystem, including Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud;
• Experienced in implementing and integrating third-party applications, such as AppExchange solutions, to enhance Salesforce capabilities and drive business growth;
• Profound experience with Salesforce administration tasks, such as user management, security configuration, and data management;
• Skilled in creating custom reports and dashboards to provide valuable insights to stakeholders and support data-driven decision-making processes;
• Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams, executives, and clients.
Technical
skills
Salesforce.com
Data Loader, Flow, Process Builder, Validation rules, Custom Metadata Types, Custom Settings

Salesforce Clouds
Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud

Services & Tools
Workbench, Data Loader, Data import wizard, Visual Studio for Salesforce Development

Database Technologies
SOQL, MySQL, Clickhouse, MongoDB

Management Tools
Jira, Trello, Redmine, Confluence

CI/CD Tools
GitLab

Languages
• English - Professional working proficiency
• Russian/Ukrainian - Native or bilingual proficiency

Education
• Ukrainian National University of Food Technology
Bachelor`s Degree in Mechanical engineering

PROJECT EXPERIENCE

Customer: Pernod Ricard

Date: October 2020 – now

Customer description: Pernod Ricard is a global leader in distilled products. Stemming on the heritage of Pernod Anise and Ricard Pastis, both anise-flavored liqueurs, the company gradually built a unique portfolio of Premium international brands.

Project description: Development of the solution for the Customer based on Salesforce, ERP Systems (SAP, NAVision, JDEdwards – based on country solution was implemented for) and Custom CT Mobile app unified for affiliates, with the ability to configure the app for each affiliate based on configuration toolkit and affiliate configuration requirements and customize it according to Customer requests and defined roadmap.

Role: Salesforce Business Analyst/Consultant

Responsibilities and Key Accomplishments:

• Conducted in-depth interviews with stakeholders to gather business requirements, documented them in user stories, and translated them into functional specifications for Salesforce implementation;
• Collaborated closely with cross-functional teams, including developers and architects, to design and configure Salesforce solutions that aligned with client objectives and best practices;
• Participated in workshops and discussions to identify process gaps, inefficiencies, and areas for improvement, resulting in streamlined business processes and increased operational efficiency;
• Developed and executed comprehensive test plans, ensuring the quality and reliability of Salesforce deployments;
• Conducted user acceptance testing (UAT) and resolved issues promptly to ensure a smooth transition to the production environment;
• Configured and customized Salesforce objects, fields, workflows, validation rules, and page layouts to meet specific business needs, resulting in an enhanced user experience and improved data integrity;
• Successfully integrated third-party applications and tools, such as marketing automation platforms and data analytics solutions, with Salesforce to optimize marketing and sales operations.

Technologies: Workbench, SOQL, Copado, MS Excel, Dataloader, SF Developer Console, CSS & HTML.

Customer: Arjo

Date: June 2023 – now

Customer description: Arjo is a global medical technology company with an annual turnover of app. €700 million, and 4,200 employees, serving the needs of acute and long-term care. Arjo, whilst part of the Getinge Group, acquired Huntleigh Technology PLC in 2007 to form ArjoHuntleigh. Arjo was spun out of Getinge as a separate listed entity in 2018. The Arjo produces medical equipment for patient handling and hygiene, medical beds and pressure ulcer prevention, wound healing, DVT & VTE prevention, disinfection and diagnostics.

Project description: The goal of the project is to add 5 new products categories (Equipment Classes) to be added to Assessment in SF:
1. If Therapeutic surfaces are selected the user is directed to the related set of questions.
2. If Medical beds are selected the user is directed to related set of questions.
3. If Examination Couch/Table is selected the user is directed to related set of questions.
4. If Seat Cushion is selected the user is directed to related set of questions.
5. If Trolley/Stretcher is selected the user is directed to related set of questions.

Role: Salesforce Business Analyst/Consultant

Customer: IQVIA

Date: May 2020 – October 2020

Customer description: A leading global provider of advanced analytics, technology solutions and contract research services to the life sciences industry, delivering unique and actionable insights at the intersection of large-scale analytics, transformative technology and extensive domain expertise, as well as execution capabilities.

Project description: Element product is a comprehensive pharmacovigilance platform that enables a highly scalable end-to-end process related to medication side effects. This software allows manufacturers to optimize global safety process compliance in accordance with US regulations. It provides an automated global case intake, processing and submission, periodic reporting, detailed analytics, and safety operations from within a single system. The responsibility of CT is to provide the architecture, design, development, and delivery aspects for the Salesforce platform-related parts of the Product. CT activities include: - Requirement management, Test Management, Development management with IQVIA defined SDLC tools and processes; - Architecture and Design activities to support the items in scope; - Development and delivery to be consistent with the applicable guidelines and per IQVIA processes and procedures; - Manual and Automated Test scripts and execution; - Integration support for CI/CD pipeline.

Role: Salesforce Business Analyst/Consultant

Responsibilities and Key Accomplishments:

• Conducted end-user training sessions and created training materials to empower users with the knowledge and skills needed to effectively utilize Salesforce and maximize productivity;
• Implemented data migration strategies, ensuring seamless data transfer from legacy systems to Salesforce while maintaining data integrity and consistency;
• Implemented and managed Salesforce integrations with third-party systems using REST and SOAP APIs, ensuring seamless data flow and system interoperability;
• Implemented and managed Salesforce automation features, including workflows, process builders, and approval processes, to automate business processes and increase operational efficiency;
• Configured and managed Salesforce security settings, including roles, profiles, and sharing rules, to ensure appropriate data access and maintain data privacy and security;
• Developed and maintained Salesforce Lightning page layouts, record types, and page templates, optimizing user interface and user experience based on client requirements;
• Acted as a liaison between business stakeholders and technical teams, effectively communicating requirements, managing expectations, and ensuring project deliverables were on time and within scope;
• Identified and resolved complex system issues and bugs by conducting root cause analysis, collaborating with developers, and implementing effective solutions, minimizing downtime and maximizing system performance;
• Developed comprehensive reports and dashboards using Salesforce reporting tools to provide actionable insights to management, enabling data-driven decision-making and performance tracking;
• Proactively identified opportunities for process automation and optimization within Salesforce, resulting in increased efficiency and cost savings for clients.

Technologies: Workbench, SOQL, Copado, MS Excel, Dataloader, SF Developer Console, CSS & HTML

Customer: VTB Bank

Date: March 2018 – May 2020

Customer description: VTB Bank, also known as VTB Group, is a financial institution that offers a wide range of banking and financial services. VTB Bank operates internationally, serving customers in over 20 countries. The bank provides services to individuals, corporations, and government entities, including retail banking, corporate banking, investment banking, asset management, and insurance.

Project description: The project centered around implementing robust strategies and methodologies to enhance the performance and deliverables of the bank. The key focus was on providing comprehensive support and analysis throughout the project lifecycle, while diligently identifying potential risks and formulating effective mitigation plans to ensure seamless project progression. To foster efficient collaboration and information exchange, communication channels were streamlined, and strong relationships were cultivated with cross-functional teams. Leveraging expertise in data analysis and interpretation, actionable insights were generated to guide data-driven decision-making processes. By orchestrating these efforts, the project aimed to drive measurable improvements in the bank's operations and overall performance.

Role: Head Analyst

Responsibilities and Key Accomplishments:

• Assumed accountability for providing L1/L2 user support within the project;
• Effectively addressed user inquiries and requests through phone and email communication channels;
• Orchestrated the creation of new user accounts and proficiently managed their access privileges;
• Skillfully troubleshooted internal Web services to ensure uninterrupted functionality;
• Employed a systematic approach in escalating complex issues to higher levels of support for swift resolution;
• Proficiently installed and configured McAfee antivirus software for the bank's network infrastructure;
• Demonstrated prompt responsiveness to service issues and requests, ensuring timely resolution;
• Diligently maintained Java modules to optimize their performance and functionality;
• Proficiently composed and executed database scripts to facilitate data management processes
• Meticulously executed open/close daily procedures to ensure smooth operations;
• Skillfully administered the IsCard payment system to ensure secure and efficient transactions.

Technologies: Pl-SQL, Acrobat, IsCard, WebStorm, mcAffee, Windows Server 2008, .Net, Active Directory.

Customer: Luxoft

Date: October 2016 – February 2018

Customer description: Luxoft, a global technology services and consulting company, specializes in software development, digital transformation, and IT solutions. With its headquarters in Zug, Switzerland, Luxoft operates across various industries, including automotive, finance, healthcare, telecommunications, and more. The company offers a wide range of services, including software engineering, cloud computing, data analytics, cybersecurity, and user experience design.

Project description: The project entailed providing comprehensive support and driving the development of the esteemed UK National Academy of Science's website. Collaborating closely with a multidisciplinary team, we aimed to deliver a robust and user-centric online platform. It was necessary encompassed extensive website maintenance to ensure seamless functionality and prompt resolution of technical issues. The project included implementation of enhancements and updates to optimize the user experience, adhering to best practices in front-end development and industry web standards. By ensuring cross-browser compatibility and responsiveness across diverse devices, facilitating a consistent and captivating experience for website visitors.

Role: Front End Developer

Responsibilities and Key Accomplishments:

• Conducted precise slicing from mockup designs to translate visual concepts into functional user interfaces;
• Developed UI elements utilizing the jQuery library to enhance interactivity and user experience;
• Executed front-end web development for non-profit organizations, leveraging cutting-edge technologies to deliver impactful solutions;
• Collaborated with the design team to translate wireframes and mockups into pixel-perfect, responsive web interfaces;
• Implemented front-end development best practices, ensuring clean and maintainable code for efficient project scalability;
• Integrated UI components with backend systems, ensuring seamless data flow and functionality;
• Optimized website performance by implementing techniques such as lazy loading, image compression, and minification of CSS and JavaScript files;
• Conducted cross-browser and cross-device testing to ensure consistent user experience across different platforms;
• Implemented accessibility standards to ensure the website is usable by individuals with disabilities;
• Actively participated in code reviews, providing constructive feedback and suggestions for continuous improvement.

Technologies: Brackets, Chrome dev tool, Denver Web server.