Jesse

JESSE ODOH
Senior Sales Development Representative
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Maryland, Lagos

PROFESSIONAL SUMMARY

Goal-oriented Senior Sales Development Representative with over 8 years of experience in B2B sales
and customer management. Skilled at generating qualified leads, expanding key accounts, and
supporting customers through onboarding, retention, and renewal cycles. Strong record of helping
teams hit targets, improving client satisfaction, and driving business growth.

EDUCATION

Humber College, Post Graduate Diploma 2019 | Toronto, Ontario

Babcock University, B.Sc. Accounting 2017 | Nigeria

WORK EXPERIENCE

JUST ENERGY, Senior Sales & Account Manager 02/2023 – 09/2025 | Mississauga, Ontario
Managed enterprise accounts and worked with executive stakeholders to drive renewals and revenue
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growth.
Led a regional team to improve onboarding processes, cutting time-to-value for new clients.
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Supported upsell and cross-sell programs that generated about $350K in new annual revenue.
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Used Salesforce and HubSpot to manage pipelines, track renewals, and identify at-risk accounts.
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Improved retention by developing playbooks for proactive account reviews and customer outreach.
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JUST ENERGY, Sales Development Representative 04/2021 – 02/2023 | Mississauga, Ontario
Managed outreach, qualification, and onboarding for 40+ enterprise clients.
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Collaborated with customer teams to ensure clients achieved value quickly after signing.
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Supported sales campaigns that produced around $200K in additional revenue.
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Partnered with marketing to improve follow-up sequences, raising lead conversion rates by 15%.
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Helped increase client satisfaction scores through better communication and training materials.
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CONCENTRIX, 02/2017 – 04/2021 | Mississauga, Ontario
Sales & Customer Success Executive – Enterprise Accounts
Handled enterprise clients across North America and Europe, supporting both new sales and
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renewals.
Prospected new opportunities while maintaining close relationships with existing customers.
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Regularly exceeded sales targets and contributed to deals worth over $150K annually.
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 Worked with implementation and support teams to resolve client issues quickly and ensure smooth
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service delivery.
Conducted quarterly business reviews to assess performance and uncover growth opportunities.
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Supported clients through onboarding and product training to improve usage and satisfaction.
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UNITY4, Technical Account & Customer Success Manager 01/2015 – 01/2017 | Toronto, Ontario
Managed 80+ enterprise accounts, ensuring smooth setup, integration, and product use.
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Delivered product demos and onboarding sessions to help clients get full value from the platform.
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Provided day-to-day account support, helping reduce churn and boost renewals.
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Partnered with sales teams to identify upgrade opportunities and add over $50K in extra revenue.
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Created training materials and process documentation to support client self-service and reduce
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support tickets.

SKILLS

Sales & CRM Tools — Salesforce | HubSpot | ClickUp | Gong, Sales & Success Activities — Lead
Generation | Pipeline Management | Upselling | Renewals | Client Onboarding, Other Skills —
Account Planning | Cross-Functional Collaboration | Customer Engagement | Reporting & Analysis

CERTIFICATIONS

Google Analytics Certification

LANGUAGES

English