Володимир

VOLODYMYR
MAISTRENKO
Team Lead

experience

[відкрити контакти](див. вище в блоці «контактна інформація») Team Lead
Genesis

.
w maistrenko @gmail.com 01.2025 - 12.2025
Led and supervised a customer support team of 7
specialists

@wisemanink Managed daily support operations and workload
distribution

Handled complex and escalated customer issues

Developed and improved support processes, scripts,
and internal guidelines

Trained new team members and provided ongoing
coaching and feedback

Monitored KPIs (response time, resolution time,
customer satisfaction)

Collaborated with product and development teams

SKILLS
to report bugs and user feedback

Improved average response time and customer
satisfaction metrics

Built a reliable and motivated support team with low

1
English at C level

turnover

Excellent communication
skills, ability to listen and Support Manager
connect with a variety of
peopl e
STRUCTURE
07.2023 – 12.2024
Effective time management
and ability to multitas k
Technical customer support representative via online
chat and incoming calls (English only)

Work with various software for Processing written requests from clients via email

customer support and pro ect j Reporting technical cases, QA-Automation

Working with Jivo Chat, Jira, Confluence, Freshdesk
managemen t

High degree of responsibility
and reliability in performing Support Manager
tasks
BOOSTEROID
Ability to quickly adapt to new 03.2020 – 02.2021
conditions and tasks
Technical customer support representative via online
Ability to work in stressful chat and incoming calls (English only)

situations and remain cal m
Processing written requests from clients

Reporting

Ability to work effectively in a Working with Intercom, Mattermost, Jira, Confluence,
Zendesk
team and maintain a friendly
environmen t

Effectively planning and
z
organi ing events and tasks
Presenter, sound engineer
MAFIA/MrCat/TUSABAR/Luxury Karaoke/
Karaoke "Khreshchatyk"
09.2014 - 03.2020
Performing various operational responsibilities

Maintaining a friendly atmosphere in the hall

Setting up audio equipment and choosing musi c

Resolving conflicts between guests

EDUCATION courier

GAVROSYA MEDICAL COLLEGE Denta l clinic "Dental Design"
8
03.2014 - 0 .2014
2015 - 2017 Delivery of dental equipment throughout Kyiv