Miyuru

MIYURU RAJAPAKSHA
 97/6, Bandarawatta, Gampaha, Sri Lanka
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PERSONAL STATEMENT
Dynamic and results-driven IT professional with over 6 years of experience in SAAS, telecommunication networks, systems support and project management.
Hardworking, persistent and adaptable. My keen interest in learning new technologies, coupled with a commitment to excellence and exibility enables me to stay
at the forefront of industry trends. As a team player, I value collaboration, respect authority and thrive in diverse company cultures.

WORK HISTORY
ZBensoft Software Technology Co., Ltd Senior Engineer
(http://www.zbensoft.com) Provided OSS/BSS SaaS both cloud based and on‑premises hardware deployments to top‑tier telecom
Colombo, Sri Lanka operators in Malaysia, Sri Lanka, Pakistan, Laos, Zambia and Mauritius leading end‑to‑end pre‑sales,
Aug 2019 - Present implementation and managed‑service operations with 99.9% SLA compliance, 100% on‑time delivery,
and hands‑on support across multiple roles.

Supporting development, test, release, update, and support processes for software/Telecom
related projects.
Supporting the software development life cycle (SDLC) activities, collaborating closely with cross-
functional teams for integration and optimal performance of telecommunications systems.
Assist Sales manager with technical components of bidding processes and work on developing
RFP/RFI responses to the clients and handling the pre-sales queries.
L1/L2 support during the maintenance periods while adhering to the agreed SLAs. Experienced on
linux based operating systems.
Evaluating and preparing technical documentation such as Software Requirement Specification
(SRS), User Acceptance Testing (UAT), MOP (Method of Procedure), RCA (Root Cause Analysis) and
Technical Proposal writing.
Conduct system testing and functional testing and user acceptance testing (UAT).
Conduct products and solution demonstrations, for customers and manage Pre-sales and Post-
sales support. Acting as a liason. User training and following change management best practices.
Maintain security, backup, and redundancy strategies of the client systems. System deployments in
both virtualization platforms and in-house data centers.
Monitor and create KPI reports.
Install, configure, test and maintain operating systems, application software and Network nodes
switches/Firewalls, VMs.

ZTE Corporation Sri Lanka Value Added Systems Engineer
Colombo, Sri Lanka Etisalat/Hutch Managed services Project:
May 2017 - Jul 2019 Worked as a L2 Support engineer for products ZTE NGIN (Next Generation Intelligent system) system
and ZTE SMSC (Short Message service center), USSD and IVR services, Voucher Card services, Voice call
services, SMS peer to peer and Bulk SMS services.

System and service configurations, Data Monitoring, Signaling Tracing, Log referencing and
Troubleshooting, Fault management and Alarm handling, Routine maintenance, Training and
Documentation.
Liaising and coordinating with customer directly with support levels and cross-functional teams.
Providing L1/L2 24/7 support for the customers.

Dialog Axiata PLC Internship - Broadband and TAC Division
Colombo, Sri Lanka Experienced about Voice, Internet services, access network systems. Doing speed tests on Dialog
Oct 2016 - Mar 2017 and SLT customer premises equipment.
Installation and testing a Network Monitoring Tool called “Pandora FMS”.
Backhauling paths on corporate customers’ layer 3 and layer 2 services. Checking customers’ last
mile services.
Basic routing protocol configurations and router iOS installations and updating on CISCO, Huawei
routers and switches.

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QUALIFICATIONS
Faculty of Engineering, University of Computer Engineering
Peradeniya B.Sc. Engineering degree Specialized in Computer Engineering
Peradeniya, Sri Lanka
2013 - 2017
ICBT Colombo Master of Business Administration
Colombo, Sri Lanka Cardiff Metropolitan University - MBA (Reading)
2024 - Present

TECHNICAL SKILLS
Linux system administration Microsoft office 365
Oracle/MySQL Database CISCO network administration
Kubernetes Docker
Jenkins Project Management
AWS Nutanix VM

ACHIEVEMENTS
Certified Kubernetes Administrator (CKA)
2024
Reading for certification exam.

Docker Training - Kode Kloud
2024
https://kodekloud.com/certificate-verification/2DEA7D948F1F-2DEA77900823-2DEA71F67857/

Project Planning- Google Career Certificates
2023
https://coursera.org/share/db4f642f7c7b73edac0a1aa6df336204

Windows Server Management and Security- University of Colorado Boulder
2023
https://coursera.org/share/a37178c6469ff4711ab9d5a739af8d22

Project Initiation: Starting a Successful Project- Google Career Certificates
2022
https://coursera.org/share/8ad7921180b8a7ea209238faa6f4ab57

Foundations of Project Management- Google Career Certificates
2022
https://coursera.org/verify/ULNPJXBNXZHV

REFEREES
Thilina Narayana Wang cheng
Manager Core Networks - ZTE Lanka (pvt) ltd Technical Project Manager - ZBensoft Software Technology

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Miyuru Rajapaksha | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») Page 2 of 2