Ілля

ILLIA CHEREPAKHA
Junior Account Manager | SDR | Customer Success
Location: Vinnytsia, Ukraine (Remote)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
PROFESSIONAL SUMMARY

Ambitious and results-oriented Specialist with 2.5 years of hands-on experience in B2B Lead
Generation, Client Retention, and Support for US/EU markets. Successfully managed high-volume
workflows, consistently exceeding monthly KPIs by 15-20%. Proven expert in CRM management
(HubSpot), lead qualification, and conflict resolution.

Highly disciplined, financially motivated, and ready to bring a proactive approach to the Account
Manager role

WORK EXPERIENCE

SDR / Customer Success Specialist Bruteforce (IT & Marketing Agency) | Remote Feb 2023 – May
2025

Played a key role in driving sales processes and ensuring high customer satisfaction for international
clients.

Key Achievements & Responsibilities:

 Lead Generation: Generated 500+ qualified B2B leads monthly using LinkedIn Sales
Navigator, Apollo.io, and manual research techniques, directly contributing to the sales
pipeline.

 Client Retention: Maintained a 98% Customer Satisfaction Score (CSAT) by resolving
complex technical disputes and billing issues within strict deadlines (<5 minutes response
time).

 Workflow Optimization: Processed 50+ daily interactions (chats/emails) via Intercom &
Zendesk while maintaining high data accuracy in the CRM.

 CRM Management: Managed client databases in HubSpot, ensuring 100% data integrity
and accurate tracking of deal stages.

 Mentorship: Assisted in the onboarding process for 2 new team members, creating an
internal "Best Practices" guide to speed up their adaptation.

SKILLS & TOOLS

Core Competencies:

 Account Management: Building long-term relationships, client retention strategies, up-
selling basics.

 Sales & Outreach: Cold emailing, prospect qualification, objection handling, B2B
negotiation.

 Data Management: High-volume data entry, CRM maintenance, market research.
Technical Stack:

 CRM: HubSpot, Pipedrive, Salesforce (Basic knowledge).

 Communication: Zendesk, Intercom, Slack, Zoom, Google Meet.

 Lead Gen Tools: LinkedIn Sales Navigator, Apollo.io, Snov.io, Hunter.io.

 Office Suite: Google Workspace (Advanced Sheets/Excel), MS Office.

Languages:

 English: Intermediate (B1+) – Capable of professional business correspondence and text
support.

 Ukrainian: Native

 Russian: Fluent

EDUCATION

Bachelor in Business Administration and Law Vinnytsia Trade and Economic Institute (State
University) Sep 2025 – 2029 (Expected)

 Format: Daily (Flexible academic schedule)

STRENGTHS

 Discipline & Focus: Professional sports background instilled a strong work ethic and goal-
oriented mindset.

 Adaptability: 2+ years of remote work experience with international teams across different
time zones.

 Problem Solver: Ability to make quick, effective decisions in stressful situations without
constant supervision.