Особисті дані приховані

ALISA
Customer Support Specialist | Banking | Client Experience | SMM
Ukraine | Open to remote / hybrid opportunities | English — B2 (Upper-Intermediate)

PROFILE

Customer-focused specialist with 1 year of experience at monobank, supporting clients with banking products, payments,
cards, credit-related questions, and service issues. Skilled at analyzing requests, explaining complex information clearly, and
handling a high volume of customer interactions while following internal procedures and security standards. Also brings
hands-on SMM experience from a 3-month volunteer role and an ongoing personal content-creator project that has generated
millions of views. Quick to learn, detail-oriented, calm under pressure, and interested in customer experience, sales, marketing,
business, and product-related roles.

WORK EXPERIENCE
Customer Support Operator — monobank | 1 year
• Assist customers with banking products, payments, cards, credit-related questions, and other financial matters.

• Analyze customer requests, identify issues, and provide effective solutions within established banking processes.

• Explain financial information clearly and accurately while maintaining a high standard of customer service.

• Handle confidential information in line with internal procedures, security requirements, and quality standards.

• Communicate with diverse customers, including in complex and emotionally challenging situations.

• Manage a high workload while multitasking and meeting time constraints.
SMM Specialist — Volunteer Organization | 3 months
• Created and managed social media content for a volunteer organization.

• Developed content to encourage audience engagement and communicate the organization’s activities clearly.

• Gained practical experience in social media content planning and community-focused communication.
Influencer / Content Creator — Personal Project | Ongoing
• Develop and manage a personal social media project focused on content creation and audience growth.

• Create content that has generated millions of views across social platforms.

• Work on content concepts, publishing, audience engagement, and performance-oriented content creation.

KEY SKILLS

Customer Support & Customer Experience • SMM & Social Media Content • Content Creation & Audience Engagement •
Banking Products & Financial Literacy • Communication & Active Listening • Problem Solving & Critical Thinking • Attention to
Detail & Data Handling • Multitasking & Working Under Pressure • Fast Learning & Adaptability • CRM / Internal Banking
Systems • English Communication

LANGUAGES

Ukrainian — Native
English — B2 (Upper-Intermediate)

PROFESSIONAL INTERESTS

Customer Experience • SMM • Content & Social Media • Sales • Business Administration • Product • FinTech • Business
Development

STRENGTHS

Responsibility • Empathy • Structured Thinking • Initiative • Communication • Resilience • Analytical Thinking • Results
Orientation

CAREER OBJECTIVE

To grow within a modern company in a role that combines people, business, marketing, and product. Particularly interested in
Customer Success, SMM, Sales, Business Administration, and Product Management, with strong motivation for continuous
professional and career development.