Марія

Mariia Ostapenko

Contact Summary
[відкрити контакти](див. вище в блоці «контактна інформація») Highly responsible and punctual professional with experience in IT
recruitment, administrative coordination, client communication, and AI-
[відкрити контакти](див. вище в блоці «контактна інформація») driven content creation. Strong ability to manage multiple priorities,
maintain structured workflows, and ensure smooth communication
between clients, partners, and internal teams.

Skills Detail-oriented and proactive, with a strong sense of ownership and
commitment to delivering accurate and high-quality results.
Experienced in working in international and B2B environments,
IT recruitment & candidate
supporting recruitment processes, organizing operations, and
sourcing optimizing daily workflows using modern digital tools.

Administrative support &

Education
process coordination

Client and stakeholder

communication Bachelor of Law
2020-2025
Social media management National Transport
university of Kyiv
& employer branding

AI content creation
Experience
Microsoft Teams, Excel,

Outlook, Slack IT Recruiter/ Partner Manager 2026 January - present
Expert Minds GmbH
Organization & time
Identify and source qualified IT specialists for
management
international client projects
Strong communication skills Conduct initial screening and introductory interviews to
Attention to detail
assess technical background and overall fit • Review,
structure, and optimize CVs in line with client
Multitasking & problem- requirements
solving Present shortlisted candidates to clients and transfer
them to the next hiring stage
High level of responsibility &
Collaborate closely with clients and partners to ensure
punctuality timely and high-quality candidate delivery
Support multiple IT projects simultaneously,
maintaining organized pipelines
Language Coordinate with internal teams to align recruitment
priorities
English Advanced Manage social media activities and contribute to
employer branding initiatives for ExpertMinds •
Ukrainian Native Maintain professional communication within a B2B
Russian Native engagement model
 Mariia Ostapenko

Contact Experience
AI Content Creator 2025 May - present
[відкрити контакти](див. вище в блоці «контактна інформація»)
Freelance
[відкрити контакти](див. вище в блоці «контактна інформація») Create AI-generated visual and video content using
tools such as Midjourney, KlingAI, and other generative
AI platforms
Skills Develop AI avatars, digital portraits and virtual
photoshoots
Generate AI voiceovers and multimedia materials
IT recruitment & candidate
Experiment with and implement new AI tools to
sourcing enhance content quality and workflow efficiency
Administrative support & Adapt content for different platforms, ensuring strong
visual identity and engagement
process coordination

Client and stakeholder Administrator 2024 August - 2026 January
London Lash Lounge
communication
Content Creation: Managing social media and
Social media management
promotions to attract and retain clients.
& employer branding Client Booking: Handling appointments and resolving
AI content creation scheduling issues.
Team Management: Organizing shifts and supporting a
Microsoft Teams, Excel,
positive work culture.
Outlook, Slack Promotions: Creating loyalty programs and special
Organization & time offers to increase revenue.
Operations: Monitoring supplies, tracking revenue, and
management
preparing financial reports.
Strong communication skills Financial Reporting: Analyzing salon performance and
Attention to detail
preparing profit reports to support decision-making.

Multitasking & problem- FOH / Student Support Officer 2024 April - 2024 July
solving Apex College London
High level of responsibility & Visitor Assistance: Greeted and assisted visitors,
managed incoming calls and emails.
punctuality
Administrative Support: Maintained organized student
records, scheduled appointments, arranged meetings.
Student Guidance: Supported students with course
Language registration, academic requirements, and inquiries.
Collaboration: Worked with departments to resolve
English Advanced student concerns.
Confidentiality: Ensured privacy standards when
Ukrainian Native handling sensitive information.
Key Achievements: Successfully managed a high
Russian Native
volume of inquiries, reducing response times by 20%. -
Implemented a new student tracking system, improving
record accuracy.
 Mariia Ostapenko

Contact Experience
[відкрити контакти](див. вище в блоці «контактна інформація») Front of House 2022 October -2023 October
[відкрити контакти](див. вище в блоці «контактна інформація») Hearty Hare Cafe
Customer Service: Provided excellent service and
managed orders in a fast-paced environment.
Operations Management: Conducted inventory control,
handled cash and financial records.
Team Collaboration: Worked with team to ensure
smooth operations and quality control.
Key Achievements: Consistently received positive
customer feedback for excellent service and efficiency.

Sales Manager / Social Media 2020 January -2022 February
Assistant
Print shop Ukraine
Content Creation: Developed visually engaging content,
increasing social media engagement by 25%.
Campaign Management: Collaborated with media
buyers to implement effective advertising campaigns.
Client Interaction: Responded to client inquiries,
managed feedback, and enhanced customer
satisfaction.
Order Management: Coordinated delivery logistics and
addressed customer concerns proactively.
Key Achievements: Enhanced customer satisfaction
ratings through proactive feedback management.

Community Supporter (Volonteer) 2024 June - 2025 May
OPORA

Engaging and interacting with community
membersthrough our telegram channels
Providing information, resources, and assistance
Language toindividuals seeking support.
Assisting in organising and facilitating community
English Anvanced events, webinars, and support groups.
Collaborating with the team to identify communityneeds
Ukrainian Native
and contributing to the development ofeffective support
Russian Native strategies.