Alina

Alina Rozhnetska
WORK HISTORY
Program Director 01/2020 - 07/2025
QATestLab (QA outsourcing services provider)
Main Responsibilities:
• Managed profitability and delivery across multiple projects and teams.
• Led 3 Operations Managers, 4 Project Managers, and up to 50 QA
specialists.
• Established and optimized processes for 4 business areas: Key Clients,
CONTACT Web, E-com, and Automation.
Bratislava, Slovakia • Oversaw the entire project lifecycle — from planning and execution to
[відкрити контакти](див. вище в блоці «контактна інформація») quality assurance, timelines, and budget control.
• Participated in pre-sales activities, designed optimal delivery models,
[відкрити контакти](див. вище в блоці «контактна інформація»)
and provided strategic consulting to clients.
[відкрити контакти](див. вище в блоці «контактна інформація») • Negotiated and managed contracts, drove change initiatives, and
zhnetska/ maintained high levels of client satisfaction.
• Continuously monitored client needs and proactively proposed tailored
solutions.
PROFESSIONAL SUMMARY • Managed risks, identified bottlenecks, and developed effective crisis
mitigation strategies.
I am a manager with extensive
experience leading cross-functional • Facilitated seamless collaboration between all stakeholders — from
operational staff to senior executives.
teams and optimizing business
processes. • Stepped in to resolve complex and conflict situations, including those
escalated beyond lower-level management.
I possess strong leadership and
analytical skills, as well as significant • Took over struggling programs, stabilized operations, and restored
communication and engagement within teams.
experience in strategic collaboration
with Top Management, clients, and key • Worked directly with C-level and senior managers from Sales,
departments — including sales, Marketing, Finance and Legal departments to resolve strategic issues.
marketing, finance and legal. • Participated in recruitment, onboarding, and professional development
of team members.
I specialize in improving efficiency,
resolving complex and conflict Achievements:
situations, and restoring operations in • Increased billable hours by 23% through improved resource allocation
crisis conditions. I adapt quickly, build and workload optimization.
structured and scalable solutions, and • Launched an internal portal for managers and QA specialists, improving
ensure stability and consistent results. team coordination, enhancing coordination and transparency.
I take ownership, maintain team • Designed and implemented a competency matrix for career growth and
motivation, and consistently drive assessment.
projects to successful completion. • Scaled key client portfolio from 0.5 to 7 full-time employees across a
dedicated team.
• Consistently delivered projects on time, within budget and with high
SKILLS quality standards.
• Strengthened long-term client relationships through proactive
• Program & Operation Management
improvement initiatives.
• People Management / Leadership
• Successfully led teams through crisis periods, maintaining performance
• Stakeholder Management
and morale when other departments faced productivity drops.
• Conflict Resolution / Problem Solving
• Process Optimization / Continuous
IT Project Coordinator 12/2018 - 11/2019
Improvement
NDA
• Cross-Functional Collaboration
• Risk & Crisis Management
Main responsibilities:
• Strategic Planning
• Agile / Scrum / Waterfall • Coordinated the IT department's daily operations.
• Performance Analysis / KPIs • Communicated with all company departments to gather technical
• Business Process Optimization requirements, clarify questions, and resolve non-standard issues.
• Team Motivation & Retention • Prioritized tasks and managed deadlines effectively.
• Customer Satisfaction & Loyalty
• Budgeting, profitability & resource Achievements:
planning
• Established streamlined interaction process between the IT
department and other teams.
• Reduced direct communications between developers and other
LANGUAGES departments by 90%, enabling developers to focus 90% of their time on
English task execution.
• Structured and organized incoming IT tasks for better clarity and
Upper intermediate
management.
(actively improving)
• Increased overall work productivity by 4 times.
• Successfully eased tensions between the IT department and task
stakeholders, improving collaboration.
EDUCATION
Master of Business Administration: Project Manager 05/2016 - 11/2018
Department of Management, Business EMPO (launching business on Amazon.com, B2B)
Administration, 09/2006 - 07/2011
Donetsk State University of Main responsibilities:
Management
• Managed up to 38 short-term projects for clients on Amazon.com
initially.
• Led 15 large long-term projects simultaneously, including US/European
market analysis, product selection, supplier sourcing in China, brand
creation, order management, and Amazon support.
• Maintained client communication: status updates, inquiries, and
reporting.
• Supervised tasks for analysts, buyers, logisticians, designers, marketers,
and copywriters.
• Monitored deadlines for all project phases.
• Managed project budgets.

Achievements:
• Optimized interdepartmental collaboration and project management
processes, reducing task completion time from 14 to 5 days without
quality loss.
• Enhanced customer loyalty, achieving an average project management
rating of 4.8/5.
• Successfully closed 110 short-term projects with a perfect 5/5
management score.

Project Marketing Manager 08/2014 - 04/2016
anybag.ua (accessories online store)

Project manager 06/2011 - 07/2014
LookMy.Info (digital agency)