Анжеліка

nzhelin

I’ve graduated the Faculty of management and administration in the European University in Odessa.The subject of my diploma was Methods for improving personnel quality and efficiency in the company and achieved the highest score.
From my experience as an administrator, the results I had when I manifested myself ad a collaborative team player with strong interpersonal skills, being detail-oriented with a focus on accuracy and quality, and being ready for fast changes.

WORK EXPERIENCE

Executive Assistant
Lumos – Vision Health Center [01/10/2018 – 17/07/2020] - Maternity leave since 2020
City: Odessa

• Gatekeeping: Serving as the primary point of contact between the executive and staff, patients, or external partners.
• Process Optimization: Identification of patient’s individual characteristics and implementing appropriate improvements
• Expense Reporting: Tracking executive expenses and managing budgets for administrative supplies
• Correspondence Management: Drafting professional emails, medical reports, and official clinic announcements

Company administrator
Health Technology [ 01/08/2014 – 31/07/2018]
City: Odessa

• Delivered tailored consultations by analyzing individual client requirements and providing customized solutions.
• Expertly assessed customer requirements to provide tailored service recommendations, ensuring high retention rates.
• Surgical Scheduling & Coordination: Managing the surgical calendar, coordinating operating room availability, and scheduling pre-operative and post-operative appointments
• Patient Advocacy & Support: Serving as the primary point of contact for surgical patients, addressing concerns, and reducing pre-surgery anxiety

EDUCATION
Faculty of Management and Administration - Specialist
European University [ 01/10/2007 – 01/07/2012]
City: Odessa

LANGUAGE SKILLS
Mother tongue(s): Ukrainian Other language(s):
English
LISTENING C1 READING C1 WRITING C1
SPOKEN INTERACTION C1

Romanian
LISTENING A1 READING A2 WRITING A1
SPOKEN INTERACTION A2

Russian
LISTENING C2 READING C2 WRITING C2
SPOKEN INTERACTION C2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
DIGITAL SKILLS
Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access
Fast learner of CRM systems and tools