Марія

MASHA TISHCHENKO
Operations Coordinator | Workflow Systems | Process Automation

WORK EXPERIENCE
CONTACTS Operations & Scheduling Coordinator
[відкрити контакти](див. вище в блоці «контактна інформація») Upwork (NASDAQ: UPWK) | Centralized Hiring Team August 2020-August 2024
LinkedIn: [link]
Member of an 8–14 person internal team responsible for full-cycle hiring coordination across an
Operations Command Center: [link]
800-person organization.
SUMMARY
Operations Coordinator with 4+ years of corporate experience at Upwork Configured and implemented Greenhouse–Prelude integration end-to-end: technical setup, data
(NASDAQ: UPWK), building hiring and workflow coordination systems from scratch
flow testing, communication template automation, and full team training — replacing manual
as part of the centralized hiring team at an 800-person global organization.
coordination with a structured automated pipeline
Hands-on experience in workflow automation, cross-functional coordination, ATS Designed automated candidate communication system with a human-in-the-loop approval step,
management, and process design — with technical depth from EPAM data QA ensuring accuracy at every pipeline stage while eliminating manual follow-up
work on a 12TB production dataset at one of the world's largest credit bureaus Built a 24-hour interviewer feedback reminder system with pre-filled form fields (date, interviewer,
(NDA). candidate, position, CV attached) — significantly improving feedback completion rate and
Builder by default: independently designed and deployed a fully automated turnaround time
Operations Command Center with 10 workflows, bidirectional system sync, and an Managed up to 40 candidates simultaneously across senior Frontend, Backend, and QA roles —
AI layer. tracking statuses, deadlines, and next steps with zero drop-offs
Coordinated scheduling and communication across candidates, recruiters, hiring managers,
TECHNICAL & TOOLS SKILLS
interviewers, and C-level stakeholders simultaneously, maintaining data accuracy throughout
Workflow Automation (Relay.app, Zapier, Make)
Notion · ClickUp · Jira · Asana Wrote and maintained operational documentation, SOPs, and workflow templates ensuring
SQL · BigQuery · Google Sheets process consistency regardless of team composition
Power BI · Looker Mentored 2 new coordinators from zero experience — structured onboarding via shadowing,
Greenhouse · Prelude · Confluence weekly check-ins, and process documentation, enabling independent operation within their first
AI-assisted workflows (GPT-4o, Claude) weeks
PySpark · Azure Databricks
Data Validation & QA
SLA Monitoring Data QA Engineer — Client Project: NDA
ATS Management & Configuration EPAM Systems July 2025–March 2026
OPERATIONS & PROCESS SKILLS Placed on client engagement with one of the world's largest credit bureaus (NDA). Worked within a
Process Automation 2-person QA team on a 12TB BigQuery dataset in a Looker BI environment.
Cross-functional Coordination
SOP Development & Documentation Validated Looker dashboard metrics against direct BigQuery SQL queries across a 12TB dataset —
Pipeline Management identifying and documenting data discrepancies with reproducible SQL evidence
Candidate Scheduling & Communication Investigated JOIN fan-out issues causing metric inflation in Looker dashboards — confirmed root
Onboarding & Team Training
causes via COUNT vs COUNT DISTINCT analysis on key fields and logged findings in Jira for data
Stakeholder Management (C-level)
engineering resolution
Agile / Scrum Methodologies
Verified deduplication logic during large-scale views-to-materialized tables migration — ensuring
Data Integrity & Deduplication
Operational Reporting no duplicate records were introduced and data integrity was maintained post-migration
Validated Looker metric consistency after pipeline switching — confirming dashboards reflected
SOFT / LEADERSHIP SKILLS accurate data following infrastructure changes
Team Mentoring Wrote complex BigQuery SQL queries from scratch for data validation, record count comparison,
Systems Thinking and deduplication verification across large datasets
Remote Collaboration
Project Prioritization
Content Operations & Localization Specialist Sep 2013 - May 2019
INDEPENDENT PROJECT YVES ROCHER

Operations Command Center: [link] Managed end-to-end content operations ensuring quality, consistency, and brand alignment across
platforms
Self-initiated operational system prototype demonstrating end-to-end Coordinated content workflows, approvals, and localization processes across internal and external
workflow architecture across connected tools: stakeholders
Two integrated modules: Task Management (intake → execution) and Maintained structured content systems and drove organizational efficiency improvements
Escalation Management (real-time alerts → resolution → reporting) Collaborated with marketing and product teams to align content with business goals
10 automated workflows via Relay.app — including bidirectional
Notion ↔ Google Sheets sync, hourly SLA status refresh, and Junior Editor | Content & Editorial Operations
automated cross-system data flow Jun 2016 - Feb 2019
AI layer (GPT-4o mini) for input data normalization, SLA breach Harper’s BAZAAR Ukraine
detection, and Monday executive digest generation — applied only
where pattern recognition adds value over deterministic logic Managed editorial workflows, content planning, and structured content databases
Stack: Notion · Google Sheets/Forms · Relay.app · Slack · GPT-4o mini Conducted trend analysis and market research to support editorial strategy
Collaborated with stakeholders to deliver data-informed, high-quality content
EDUCATION & CERTIFICATIONS
Production Operations & Styling Assistant | Fashion & Commercial Productions
Knowledge Badge – Data Preparation for Machine Learning | Databricks |
Feb 2026 Skills: PySpark, Azure Databricks, +11 skills RadioaktiveFilm, Family Production, 23/32, ESSE Production, 2009 - 2013
Academy Accreditation – Databricks Fundamentals | Databricks | Jan Adrenalin Brothers, FILM.UA, Svitlofor Film, and others
2026
Skills: Azure Databricks, Data Intelligence Platform
Coordinated wardrobe, styling logistics, and visual continuity across commercial productions,
Data Analytics and Quality Engineering Basic | EPAM Systems | Apr 2025
music videos, and TV campaigns
Skills: Data Intelligence, PySpark, +16 skills
Managed inventory, logistics, and cross-team coordination with directors, photographers, and
Complete Agile Scrum Management: Scrum Master | Udemy | Aug 2024
designers
Skills: Agile Project Management, Agile Methodologies
Excel and Power BI for Data Analysis | Robot_dreams | Aug 2024
LANGUAGES:
English - C1
Formal education: Ukrainian — Native
BBA in Marketing — International Christian University (2006–2011)