Людмила

LUDMILA ROMASH
IT PROJECT MANAGER
Kyiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFILE

IT Project Manager with 8+ years in product companies. My goal is to turn company strategy into clear roadmaps and
execution plans, keep engineers focused by removing distractions and unrealistic demands, set clear ownership, and
make sure the right things get shipped by the team.
Result: predictable delivery, stable platforms, higher velocity, and people who actually want to stay.

COURSES

Manager of IT-projects course, Coursera Nov 2023 — Jul 2025

Manager of IT-projects course, Laba International Business School Aug 2021 — Sep 2021

EDUCATION

Bachelor's degree in economic cybernetics Sep 2012 — Jun 2016
Kyiv National Economic University, Kiyv

Master's degree in information management Sep 2016 — Apr 2018
Kyiv National Economic University, Kyiv

CORE SKILLS

Agile/Scrum/Kanban Strategic planning Team leadership Stakeholder management
Cross-functional delivery Release management Process design

EXPERIENCE

Project manager, Sandsiv+ (CX platform) Nov 2021 — Present
Zurich, Switzerland
 Run a 30+ person team across product, developers, Q&A, support, data science and DevOps. Focus: give people
clear ownership and enough peace to actually get work done.
 Provide GenAI functionality to the platform— automated insights, executive summaries, smart reply suggestions,
predictive sentiment — from first PoC to global rollout. Made sure we had proper guardrails and prompt reviews
along the way. Enterprise clients started using it heavily within weeks.
 Run ongoing platform-improvement cycles: collect feedback from support, customers, and internal teams → turn
it into prioritized backlog items → ship fixes and small enhancements every sprint so the product keeps getting
better without big-bang rewrites.
 Set up and drive the “Keep-the-Lights-On” squad — dedicated capacity for tech debt, performance tuning,
security updates, and monitoring/alerting improvements. Result: zero major incidents in the last 18 months and
steadily dropping support-ticket volume.
 Own the full release train: 20+ releases per year, backlog fights → deployment → production. Still keeping
99.9% uptime.
 Sit between leadership and the teams: absorb the pressure, keep engineers heads-down on what matters.
 Cleaned up roles and workflows across the company — people finally know who decides what. Team
productivity up ~30% since then.
 Constantly improving working methods to deliver high-quality releases faster.
Project manager, Support.ua Oct 2020 — Nov 2021
Kyiv, Ukraine
 Owned our own ERP rollout and new CRM implementation — gathered requirements, kept scope from
exploding, and made sure what we built actually matched what the business needed.
 Ran vendor selection, technical decisions, code reviews, testing, hotfixes, DB migrations — basically everything
until it was live and stable.
 Kept budget and timelines under control while protecting the team from constant “can we add just one more
thing?” requests.
 Wrote user guides, ran training sessions, and handed everything over so the support team wasn’t buried in tickets
on day one.
 Added chatbots and a bunch of process automations that made operations noticeably smoother.

Project Manager, Studio IT Engineering Feb 2016 — Oct 2020
Kyiv, Ukraine
 Delivered 30+ client projects end-to-end: requirements → proposals → development → deployment → happy
client.
 Was the main point of contact for clients — presented solutions, negotiated scope and deadlines, and translated
between “business speak” and “dev speak”.
 Kept multiple projects and teams in parallel from falling apart, balanced workloads, and pushed back when
timelines were unrealistic.
 After go-live, handled support myself when needed — SQL tuning, Asterisk configs, whatever kept the client
running.
 Overhauled our internal delivery process; made everything more predictable and scalable, clients started trusting
our estimates.

Interviewer, MI-50 Jul 2015 — Feb 2016
Kyiv, Ukraine
 Survey of respondents on B2B and B2C projects
 Monitoring the work of interviewers
 Weekend Supervisor

ADDITIONAL INFORMATION

 Links: LinkedIn
 Languages: English: upper-intermediate, Ukrainian: native