Анастасія

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KARACHEVTSEVA ANASTASIIA
Peremoha Ave., 75b, 113, Ukraine
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SUMMARY
Customer-focused 4th-year Hotel and Restaurant Management student (expected graduation: June 2026) with
hands-on experience in high-volume, guest-facing hospitality environments, including luxury resorts and
international travel operations. Proven ability to manage front-of-house activities, support reception-style duties,
and deliver professional service to diverse, international guests. Recognized for strong communication skills, calm
problem-solving, and administrative accuracy. Well-positioned for Receptionist, Front Office Assistant, and Guest
Services roles in London.

SKILLS
• Front Office & Reception Operations • Attention to Detail
• Guest Services & Customer Experience • Team Collaboration
• Multitasking in Fast-Paced Environments • Administrative Support & Reporting
• Professional Verbal & Written Communication • Calm and Composed Under Pressure
• Reservation & Table Management (e.g., OpenTable • Conflict Resolution & Complaint Handling

EXPERIENCE
Hostess / Temporary Supervisory Support / Rixos - Premium Bodrum, Bodrum, Turkey 05/2025 - 11/2025
• Delivered a professional front-of-house presence by welcoming guests, managing seating plans, and
supporting reception-style check-in processes in a luxury, high-volume environment.
• Coordinated reservations, table allocation, and guest flow to minimize waiting times and maintain service
efficiency during peak periods.
• Provided temporary supervisory support when required, assisting with issue resolution, guest complaints,
and team coordination to ensure uninterrupted operations.
• Maintained VIP service standards and supported administrative tasks, including daily service summaries
and operational coordination.

Transfer Guide / Guest Logistics Support / Coral Travel - Belek, Turkey 04/2024 - 11/2024
• Supported international guests through clear communication, cultural awareness, and professional
assistance throughout their travel experience.
• Coordinated transportation schedules and time-sensitive logistics to ensure smooth movement of large
tour groups.
• Responded effectively to service disruptions and unexpected issues, maintaining guest satisfaction in
high-pressure situations.
• Ensured adherence to safety procedures and operational guidelines at all times.

EDUCATION AND TRAINING
Bachelor of Arts: Hotel And Restaurant Management Expected in 06/2026
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V. N. Karazin Kharkiv National University - Kharkiv, Ukraine

LANGUAGES

Ukrainian: Native English: B2
Native
Upper Intermediate (B2)

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