Оля

OLGA HRYSHKO
Ukraine [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») in/olgahrshko

SUMMARY
Project Management Specialist with experience coordinating client projects and managing processes from initiation through completion.
Responsible for scheduling, resource coordination, and tracking task progress to ensure on-time delivery.
Worked on projects within the educational services domain, facilitating effective communication between clients, internal teams, and external
specialists. Strong communicator in Ukrainian and English, skilled in managing client expectations and adapting quickly to project changes.
Focused on structured workflows, transparent communication, and consistent project delivery within defined timelines.

EXPERIENCE
Customer Support Manager
Golden Staff April 2024 - January 2026, Ukraine
• Maintaining business correspondence with clients
• Organizing training projects in compliance with the established deadlines
• Overseeing training projects, including coordinating schedules and selecting teachers
• Sending training materials and providing advice on their selection
• Communicating in Ukrainian and English
Website Manager
Katy SOHO January 2023 - January 2024, Ukraine
• Administration and updating of website content
• Monitoring and control of the website functioning
• Ensuring high-quality product presentation on the website
• Control over orders and payments through the website, including telephone customer support
• Ensuring the effective operation of the content management system (CMS)
Call Center Operator
Adelina Call Center & BPO October 2021 - December 2022, Ukraine
• Managed incoming calls from Vodafone customers, providing tailored advice on tariffs and services
• Ensured excellent customer service delivery by addressing inquiries promptly and professionally
• Stayed updated on company offerings, collaborating with team members to maintain a knowledgeable support environment.
• Fielded high-volume customer inquiries and facilitating swift resolutions to maintain service satisfaction benchmarks.
Call Center Operator
ARCE Contact Center & BPO October 2020 - August 2021, Ukraine
• Handled client requests via phone and CRM systems, providing tailored solutions and maintaining accurate client records.
• Resolved service or product questions by referencing internal databases and actively using knowledge management tools to deliver clear guidance.
• Coordinated follow-up actions with support teams to ensure comprehensive issue resolution, maintaining timely updates through digital
communication platforms.

EDUCATION
Bachelor of Mathematics and Computer Science
Rivne State University of the Humanities • Rivne, Ukraine • 2023

SKILLS
Project Coordination, Project Planning & Scheduling, Task & Deadline Tracking, CRM Systems (Bitrix), Content Management Systems (CMS),
WordPress, Business Communication (Ukrainian & English), Client & Stakeholder Communication