Дмитро

Foliyshniak Dmytro
Business Analyst

Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @TimeDi
Location: Spain | Open to Remote
PROFILE
Business Analyst with 6 years of experience in technical support, CRM administration, and business analysis within enterprise environments. Experienced in requirements elicitation, as-is/to-be process analysis, BRD and functional specification writing, stakeholder communication, UAT, and delivery coordination. Strong technical background with hands-on experience in Jira, Confluence, SQL, Power BI, and REST/SOAP integrations. Skilled at translating business needs into clear, actionable documentation for development teams. Seeking a dedicated Business Analyst role where I can contribute from day one.
SKILLS
• Requirements & Analysis: Requirements Elicitation, Gap Analysis, As-Is / To-Be Process Analysis, Use Cases, User Stories, User Story Mapping
• Documentation & Modeling: BRD, Functional Specifications, Technical Specifications, BPMN, CRUD Matrix, UAT Planning & Execution
• Stakeholder & Delivery: Stakeholder Communication, Backlog Grooming, Sprint Planning, Retrospectives, Delivery Coordination, Full SDLC
• Tools & Platforms: Jira, Confluence, Figma, Power BI, Microsoft Clarity, Zabbix, Grafana, ELK Stack
• Data & Integration: SQL, Data Analysis, Custom Reporting, REST/SOAP, Web Services, EAI, System Migrations & Integrations
• Additional Technical Background: Windows Server, Unix/Linux, JavaScript
WORK EXPERIENCE
Technical Support Engineer (Business Analysis responsibilities) | Sense Bank — Kyiv | 2021 – Present
• Elicit and analyze business requirements through direct communication with stakeholders, including issue investigation, root cause identification, scope definition, and as-is process analysis.
• Prepare BRDs and functional specifications that enable developers to implement solutions with minimal additional clarification, reducing back-and-forth with the development team and supporting smoother delivery.
• Translate business needs into structured Jira tasks, support backlog refinement, and coordinate delivery with developers and QA throughout the implementation cycle.
• Validate delivered functionality against requirements, participate in testing, and support production deployment.
• Act as a communication bridge between business users and technical teams, ensuring clear understanding of requirements and expected outcomes.
• Support enterprise Siebel CRM operations for critical business processes and investigate system behavior using Zabbix, Grafana, ELK Stack, and integration logs.
• Reproduce defects in web interfaces and integration components (REST/SOAP, Web Services) and document them in detailed defect reports.

Technical Support Engineer (Business Analysis responsibilities) | Corum Group — Kyiv | 2019 – 2020
• Performed end-to-end business analysis activities for Siebel CRM and a custom web-based sales analytics platform, including requirements elicitation, gap analysis, and as-is/to-be process mapping.
• Created and maintained key project documentation, including BRDs, use cases, functional specifications, BPMN diagrams, CRUD matrices, and project roadmaps.
• Coordinated with business stakeholders and development teams to clarify requirements, align expectations, and support solution delivery through Jira.
• Conducted UAT and validated delivered functionality against business requirements before production releases.
• Built custom SQL reports and Power BI dashboards used for operational analysis, monitoring, and business decision-making.
• Participated in enterprise system integrations and data migration activities, supporting solution continuity across internal platforms.
EDUCATION
Vinnytsia National Technical University
Specialist in Energy Science — 2016
Bachelor in Energy Science — 2015
COURSES & SELF-STUDY
Frontend Development Basic & Pro — Hillel IT School | 2022 – 2023
Studied HTML/CSS, JavaScript, React, Git, and REST APIs, strengthening technical understanding for effective collaboration with development teams.
LANGUAGE
• English — B2 (Upper-Intermediate)
• Ukrainian — Native
INTERESTS
Reading, hiking, gym, chess