Дмитро

DMYTRO PISHYI
[відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація») · LinkedIn
Kyiv, Ukraine

SUMMARY
Executive in IT management, more than 20 years managerial experience to build, scale up and develop
technical teams to provide high-quality services, products and project portfolio.
Driving and leading operational excellence initiatives, result-oriented processes and frameworks.
Aligning and execution business strategy. Forming and setting KPIs. Continuous improvement.
MBA level, certified in PMP, ITIL, and MOF frameworks, with extensive experience in the following
domains: e-commerce, billing systems, CRM & ERP platforms, and Talent Management systems.

SKILLS AND ABILITIES
IT management Program and Project management Team Leadership
Strategy Planning & Vision Project Management office Communication
Digital Transformation Process management Coaching & Mentoring
KPI Planning and Evaluation Agile & Hybrid delivery approach Remote and local teams

PROFESSIONAL EXPERIENCE

Client name is under NDA February 2022 - Present
Program Manager / Rollout Manager / Market Success Manager
Led operational delivery of global Digital Ecosystem rollouts across multiple markets, ensuring
readiness, smooth cutover, and stable go‑live. Managed end‑to‑end operational processes including
UAT, defect resolution, deployment planning, hypercare, and market onboarding. Coordinated
cross‑functional teams, aligned stakeholders, and maintained governance and reporting through Jira,
Confluence, and Power BI. Delivered consistent system implementations across UK, Italy, Lithuania,
Kazakhstan, Latvia, Ukraine, and Jordan, documenting rollout steps and providing market‑specific
training. Supported markets as a Market Success Manager, enabling feature activation and driving
adoption of product capabilities.
Playing integration role between business market representatives and product & technical teams to
ensure market initiatives are enabled with less risks and high values.

Naftogaz Digital Technologies Apr 2020 - May 2022
PMO Lead / Delivery Manager / Head of PM team

Oversaw overall project delivery, project portfolio roadmap, and scope planning for over 10 projects.
Executed project pre-sales, slaes, contracting and managed project artifacts and its documentation.
Planned resources, controlled financials, and managed third-party contracts.
Lead Project management team within 10 members setting goals and assesing it on timely basis.
Developed project management methodology to ensure PMO sustainability in results.

Projects implemented:
Project “Naftogaz group corporate site naftogaz.com”. Role: Delivery and Project Manager.
Project “Retail platform for B2C and B2B clients”. Role: Program manager.
Project “Retail system support development”. Role: Resource manager.
Project “Talent Management Systems (TMS)”. Role: Delivery and Project Manager.
Project “Energy and Trading Management system (ETRM)”. Role: Delivery and Project Manager.
Project “Corporate Portal”. Role: Delivery Manager.

1
Ericsson Ukraine Oct 2016 - Apr 2020
Digital Business Solution Delivery Manager / Head of Application & Infrastructure

Led delivery and support of DBSS solutions for VEON Ukraine program and other clients in Eurasia
region.
Managed system deployment, integration, and support of Ericsson products & services.
Designed and maintained system architecture including NoSQL and SQL databases for Telco clients.

Project implemented - Digital Business Solution in Kyivstar, 2019
Objective: BSS transformation by software and infrasrtucture delivery

Ericsson as solution provider designed and delivered billing software within network integration and
local mobile operator services.
I have lead application and infrastructure team, supported datacenter resources, rolled out and run into
live it.

Vostok Finance Group Oct 2015 - June 2016
Head of Information and communication technologies (ICT)
Developed and aligned ICT strategy with business objectives.
Controlled budget, implemented projects, and maintained high-quality IT services.
Responsible for overall IT services operation and SLA
Maintained CRM and finance services togeter with IT Servide Desk

Kyivstar 2004 - Sept 2015
Head of Server and Datacenter Platforms
Delivered IT infrastructure and DB services in a datacenter environment.
Improved efficiency of IT infrastructure components, processes, and support business continuity.
Provide a best quality SLA/OLA for external and internal stakeholders.
Manged datacenter resources and planning capacity including DR and BCP requirements.

Kuehne and Nagel 2002 - 2004
System Administrator
Delivered IT infrastructure and DB services in a datacenter environment.
Improved efficiency of IT infrastructure components, processes, and support business continuity.
Provide a best quality SLA/OLA for external and internal stakeholders.
Manged datacenter resources and planning capacity including DR and BCP requirements.

Volunteering experience
Educational course for charitable foundations in partnership with PMI UA

Role: Project manager and trainer

Objective and scope: Delivering basic project management knowledge and skills to charitable
organizations and their members using PMI methodology. Course included 12 classes with presentation
materials, quizes and Q&A, discussions.

Educational course for private school Mikhail in partnership with PMI UA

Role: Project manager and trainer

Objective and scope: Delivering basic project management knowledge and skills to teachers ausing PMI
methodology, support and mentoring their outcomes in project management practice with schoolchildren.

2
 VOLUNTEERING EXPERIENCE (CONT.)
Educational course for Zaporizhya Politechnic State University in partnership with PMI UA

Role: Trainer and lector

Objective and scope: Create an educational program for the “IT project management” course, aligned with
the “IT product management” course, and content to this program, including slide decks, practical cases,
and tests.

Educational course for Zhytomyr Politechnic State University in partnership with PMI UA

Role: Trainer and lector

Objective and scope: Create an educational program for the “IT project management” course, aligned with
the “IT product management” course, and content to this program, including slide decks, practical cases,
and tests.

EDUCATION
International Management Institute, Kyiv (MIM-KYIV)
Master Degree in Business Administration (MBA)
International Management Institute, Kyiv (MIM-KYIV)
Successfully completed a qualification upgrade program in Financial Management
International Management Institute, Kyiv (MIM-KYIV)
Successfully completed a qualification upgrade program in Business Administration
National Aviation University, Kyiv
Master Degree in Radio Electronic

ADDITONAL CERTIFICATIONS
Project Management Professional (PMP) issued by Project Management Institute, valid until Oct, 2025
Certificate ID 3358361.

Kyiv-Mohyla Business School
Completed advanced training in Business Analytics
Spider Ukraine, authorised certified parther of PMI
Completed certification training for Project Management Professional exam

LANGUAGES
Ukrainian, russian - native

English - advanced (business and technical proficiency)

PERSONAL ATTRIBUTES
Honest, fair, responsible, accountable, strong-willed, open-minded, and a natural leader.
Enjoys soccer, skiing, tennis and music

3