Особисті дані приховані

ARTEM
TARANETS
SKILLS SUMMARY
- Theoretical knowledge of QA engineering;
- Basic knowledge of SDLC and Agile/Scrum concepts;
- Understanding of basic test design techniques;
- Familiarity with test cases, bug reports, and QA
documentation;
- Experience working with Jira and Confluence;
- Basic understanding of client-server architecture;
ABOUT ME - Basic knowledge of HTML and CSS;
- Ability to use browser DevTools at a basic level;
I have a combination of adaptability, - Basic API testing knowledge (Postman);
focus, and quick learning skills, which in
- Understanding basic SQL queries;
turn allows me to take responsibility for
- Аttention to detail, curiosity, and willingness to learn;
my duties, provide feedback, and
constantly work to improve my EXPERIENCE
effectiveness.
Technical Support Engineer L1
[відкрити контакти](див. вище в блоці «контактна інформація») AtlasLive | December 2021 -nowadays
-Processing user requests (Jira Service
[відкрити контакти](див. вище в блоці «контактна інформація») Desk/Teams/email);
Kyiv
-Conducting initial incident diagnostics;
-Resolving typical incidents independently;
LANGUAGE -Escalating complex and atypical cases to responsible
specialists in their field;
English (Intermediate+) -Controlling SLA and task statuses;
Українська -Monitoring and controlling the correct operation of the
platform (Grafana);
Русский -Working in the CRM system;
EDUCATION -Analysis of basic logs and monitoring results;
-Processing and controlling the correct display of event
Donbass Technical University
status on partner sites;
(2012-2016)
-Interaction with business users and IT teams;
Civil and industrial construction
-Reporting in GoogleSheets:
Luhansk College of
Construction, Economics and Warehouse Process Processing Specialist
Law (2007-2011) ERC| March 2019- November 2021
Construction and operation of -Working with the Manhattan Scale warehouse storage
buildings and structures
system;
-Entering product data from primary documents into the
Testing courses "QA StartUp" (2021)
Manual software testing
system;
-Accounting and processing documents for internal
turnover;
-Electronic accounting and their compliance with actual
balances;
-Participation in counting and inventory.