Олександра

OLEKSANDRA
POTOTSKA
📍 Zaporizhzhia, Ukraine | 📞 [відкрити контакти](див. вище в блоці «контактна інформація») |
✉️ [відкрити контакти](див. вище в блоці «контактна інформація»)

Open to relocation and work abroad.

PROFESSIONAL SUMMARY

Energetic and customer-focused waitress with extensive experience in high-standard
restaurant environments. Expert in guest relations, menu storytelling, and maintaining
premium service protocols. Skilled in high-pressure multitasking, POS operations, and
teamwork. Additionally experienced in sales and digital content creation, offering a unique
ability to represent and promote the brand professionally.

RELEVANT WORK EXPERIENCE

WAITER | “Panorama” Restaurant, Skhidnytsia November 2024 – March 2026

• Delivered high-tier professional service in a premium dining setting.
• Managed accurate food and beverage orders and ensured timely delivery.
• Coordinated with kitchen and bar staff to maintain a seamless service flow.
• Maintained strict cleanliness and aesthetic standards of the dining area.

WAITER | “Prikirne” Restaurant January 2026 – March 2026

• Handled complex guest requests and resolved issues efficiently under pressure.
• Ensured consistent high-service standards during peak hours.
• Collaborated effectively within a fast-paced team environment.

WAITER | “Nareshti” Restaurant, Zaporizhzhia June 2024 – October 2025

• Welcomed guests and provided expert consultations on menu selections and specials.
• Followed established service etiquette to ensure a positive dining experience.
• Built rapport with regular customers to foster loyalty.
ADDITIONAL EXPERIENCE

SALES CONSULTANT & CONTENT MANAGER | “Bonjour Ca Va” July 2023 –
December 2023

• Mastered customer psychological approaches and conflict de-escalation.
• Handled financial reporting, cash register operations (Z-reports), and terminal
payments.
• Created visual content (Reels/Photos) to enhance the brand’s social media presence.

CALL-CENTER OPERATOR | “Adelina Outsourcing” September 2021 – February 2022

• Developed strong verbal communication and active listening skills.

EDUCATION

V. N. Karazin Kharkiv National University

• Master’s Degree in International Economics (In Progress) | 2025 – 2026
• Bachelor’s Degree in International Economics | 2021 – 2025

CORE SKILLS

• Hospitality: Professional table service, menu memorization, wine & beverage
knowledge.
• Service Tools: POS systems, cash handling, financial reporting (Z-reports).
• Soft Skills: Conflict resolution, multitasking, stress management, punctuality.
• Bonus Skills: Professional photo/video editing (CapCut, Lightroom, Canva) for
restaurant promotion.

LANGUAGES

• Ukrainian: Native
• English: Intermediate