Olena

Olena Misiura
Translator (English / Chinese / Ukrainian) → Localization Specialist

Philology graduate with hands-on experience working with multilingual content in English, Chinese, and Ukrainian. Experienced in translation, editing, and text quality control, as well as handling databases and user requests. Skilled in working with terminology, maintaining consistency of phrasing, and adapting texts to their context of use.

Motivated to grow in the field of digital product localization and multilingual content.

Work Experience

Militta (Reproductive Medicine), Kyiv2024-11 – Present
Translator (Chinese / English / Ukrainian)

• Translation of medical documentation, including certificates, protocols, contracts, research materials, and instructions
• Work with highly specialized medical terminology
• Editing translations to ensure accuracy, clarity, and alignment with the source text
• Maintaining consistency of terminology and wording across documents
• Adapting texts according to their context of use

Hawk Research (Academic Writing), Kyiv 2021-09 – 2023-12
Customer Support Operator (English / Chinese)

• Handling customer inquiries in English and Chinese via support chat
• Coordinating communication between clients and writers
• Reviewing order requirements, including guidelines, scope, and format, and checking their alignment with client requests
• Monitoring order progress, including deadline tracking, clarifying details, and assigning a suitable specialist for each order
• Making independent decisions in client-facing workflows, including assessing order feasibility based on deadlines, complexity, and specialist availability, proposing alternative solutions, and resolving disputed cases
• Working with databases, including data verification, updates, quality control, and duplicate removal

ConsultingUA, Kyiv2020-06 – 2021-09
Customer Support Specialist, Translator (English / Chinese)

• Providing user support and client communication
• Working with a ticketing system and database
• Translating and adapting marketing content for a Chinese-speaking audience
• Editing texts with regard to style and target audience
• Performing text quality control and ensuring accuracy of meaning

Militta (Reproductive Medicine), Kyiv 2020-01 – 2020-10
Translator (Chinese / English / Ukrainian)

• Translating medical documents, articles, presentations, and video materials
• Editing translations and checking alignment with the source text
• Performing translation quality control and ensuring terminology consistency

UkrGrandTour (Tourism), Kyiv 2020-01 – 2020-03
Translator (English / Chinese), Executive Assistant

• Translating tour programs, itineraries, and informational materials
• Preparing presentations and client-facing materials, including brochures, program descriptions, and supporting information
• Adapting content for different language audiences
• Assisting the manager with administrative and organizational tasks

UVOteam (Academic Writing), Kyiv 2018-09 – 2019-11
Customer Support Operator (English / Chinese)
• Providing user support in English and Chinese
• Working with CRM systems and databases
• Reviewing and processing orders, and ensuring data accuracy
• Working with Excel, including data verification, structuring, and analysis
• Preparing internal reports and analyzing operational data

Education

Master’s Degree in Philology, with Honors 2013-09 – 2020-06
Institute of Philology, Taras Shevchenko National University of Kyiv
Professional qualification: Translator (Chinese, English), Lecturer of the Higher Education Institution

Language Internship2016-09 – 2017-06
Nankai University, Tianjin, China