Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/18031323/

Досвід роботи

Sales representative

з 04.2025 по нині (1 рік)
ALANSY Appliance Company, Jacksonville, FL, USA., Remote (Public and business services)

. Managed technician schedules across multiple locations, optimizing
routes for efficiency and resolving booking conflicts
. Served as the main point of contact between customers, technicians,
and the company
. Scheduled and confirmed appointments, including same-day bookings
. Handled customer communication (calls, emails, texts) for
updates, payments, and support
. Maintained accurate CRM records and managed customer data
and transactions
. Monitored schedules, managed time-off requests, and ensured
smooth daily operations
. Gathered data, investigated service issues, and reported key insights
to management
. Escalated major issues and ensured high customer satisfaction

Call center operator

з 01.2024 по 12.2024 (1 рік)
Alorica, Remote (Consulting, accounting and auditing)

. Handled 60+ inbound and outbound customer calls weekly,
resolving issues efficiently and professionally
. Provided accurate information about products and services, ensuring
high first-call resolution (FCR)
. Assisted customers with troubleshooting and step-by-step
guidance, reducing repeat calls by 20%
. Processed orders, cancellations, refunds, and account updates
with 99% accuracy
. Maintained a positive, professional attitude and consistently met KPIs
for response time and customer satisfaction

Sales representative

з 03.2023 по 09.2023 (7 місяців)
Ardmor Inc, Remote, Remote (Construction, architecture, interior design)

. Prepared and issue customer estimates using the Quote
Management System.
. Followed up with leads through phone calls, text messages, and email.
. Scheduled inspections and service appointments with in house window
and door technicians.
. Collected deposits and payments from customers.
. Maintained and update customer records in the CRM system.

Customer support ( Chat & Email )

з 01.2021 по 12.2022 (2 роки)
Amazon, Remote (Retail)

. Handled 40–60+ customer inquiries daily via chat and email,
maintaining 95%+ customer satisfaction (CSAT)
. Assisted customers with troubleshooting through clear,
step-by-step guidance, improving issue resolution time by 25%
and reducing repeated inquiries
. Processed orders, cancellations, refunds, and account updates with
99% accuracy
. Resolved 80%+ of issues on first contact (FCR) while meeting KPIs
for response time and service quality

Освіта

National Open University

Public Administration, Other countries
Вища, з 2023 по 2026 (3 роки)

Додаткова освіта та сертифікати

Teaching English s Foreign Language

2020, 6 months
Сертифікат

Customer Service Certification

2022, 2 months

Virtual Assistant Training

2023, 3 months

Знання і навички

• User 1C
• Active sales
• Management of CRM
• Communicability
• Adaptability
• User ChatGPT
• HubSpot
• Zoho CRM
• MS Word
• Email client
• Discipline

Знання мов

Англійська — вільно

Додаткова інформація

Versatile and results-driven professional with experience in sales, customer support, and administrative roles as a Virtual Assistant, Front Desk Officer, and Customer Care Representative. Proven ability to convert inquiries into sales, build strong client relationships, and deliver exceptional customer experiences. Skilled in communication, problem-solving, and multitasking, with a commitment to meeting targets, driving revenue, and maintaining high levels of professionalism and efficiency.