Dmytro

Dmytro Stryzhykurka
Senior Technical Support
Highly analytical Senior Technical Support lead with extensive experience
managing complex cross-functional environments and resolving high-impact
technical incidents. Proven track record in streamlining support workflows,
leading engineering escalations, and enhancing team productivity through
proactive troubleshooting and knowledge management. Eager to learn new
[відкрити контакти](див. вище в блоці «контактна інформація») technologies and gain new skills.
[відкрити контакти](див. вище в блоці «контактна інформація») Worked on such titles as Call of Duty: Black Ops 6, Call of Duty: Black Ops 7,
Diablo 4, 007:First Light.
Ukrainian

Skills Work experience
Scripts development 3D Photoreal Environment Technical Artist May 2023

Network Debugging Current
Room 8 Studio, Kyiv
Technical Troubleshooting & Root • Provided senior-level technical support for internal game development
Cause Analysis teams, troubleshooting complex issues across development, testing,
SQL & Log Analysis deployment, and live-service environments to minimize workflow
disruptions.
Knowledge Base Development
• Acted as the primary escalation point for technical incidents, performing
Internal Developer Support root cause analysis and coordinating with engineering, QA, DevOps, and
API Integration production teams to drive timely resolution.
• Improved operational efficiency by identifying recurring technical
Incident Response
problems, creating knowledge base articles, and developing standardized
Technical Writing troubleshooting procedures that reduced issue resolution times.
SLA Management • Supported game releases and live operations by monitoring critical systems,
resolving build, tooling, and infrastructure-related issues, and ensuring
Time Management Skills
development teams maintained productivity during key project milestones.
Multitasking Skills
• Led cross-functional investigations of high-impact technical issues,
Excellent Communication Skills contributing to process improvements that increased platform stability,
Project Management Skills reduced recurring incidents, and enhanced overall development team
effectiveness.
• Worked with 3D Photoreal Environment assets using internal client's
Languages software and Maya, improving texture clarity and assembling models.
• Reduced average incident resolution time by streamlining support
Ukrainian
workflows and implementing comprehensive internal documentation and
Russian troubleshooting guides.
English • Successfully resolved high-priority technical issues affecting multiple
development teams, helping maintain release schedules and minimize
production delays.
Interests • Drove continuous improvement initiatives that decreased recurring support
requests through proactive problem management and root cause
Astrophysics - “Surely You're Joking,
elimination.
Mr Feynman!”, "Astrophysics for
• Implemented ticketing system and streamlined the issue resolving process
People in a Hurry"
for supported teams.
Racing - Amateur Rally, Kart-racing
Comics - "Watchmen", "The Killing Operations Team Manager September 2021
Joke", "Batman: The Red Hood" Current
P2H inc.

• Monitored the performance of support team members and worked to
increase team morale and motivation.
• Managed three different teams simultaneously, with up to 8 people on the
each team.
• Performed the whole cycle of financial reports and invoices for the project.
• Hired a whole new team of technical writers for the company.
Gaming - Mostly cybersport titles • Acted as a resource manager to ensure that employee satisfaction is high
such as CS:GO, COD, Apex Legends and attrition status is low.
etc. The favourite ones are: "The • Investigated and tested new tools for the Operations team to increase
Witcher 3: Wild Hunt", "Hades", "COD productivity and decrease the ticket resolution times, such as JIRA Service
4: Modern Warfare". Steam profile: Desk.
ozzymand1us "Add a Friend" link: • Worked on creating new work orders and proposals for the teams.
https://s.team/p/hfw-bjpj/kthvpvfb • Performed Scrum-based events, such as daily meetings and retrospectives.
• Communicated the progress of quarterly initiatives to internal and external
stakeholders.
Certifications • Collaborated with other team members to create fresh brand ideas and
Gamedev QA course project initiatives.
• Developed key project goals and worked collaboratively with teams to meet
those goals.
IT skills • Collaborated with cross-functional teams to achieve project goals in a
timely and effective manner.
Python
Linux OS
Technical Implementation Consultant December 2020
Elasticsearch September 2021
Click Boarding LLC., Kyiv
Grafana
• Receiving requests from a customer about software issues and solving
Bitbucket them.
PostgreSQL • Building HTML pages with Liquid scripting.
• Building PDF files with Liquid scripting.
Kibana
• Logs analysis and issue root cause search using
JIRA Azure/Kibana/Elasticsearch.
Jenkins • L3 Customer Support.
Git • Internal software debugging.

Microsoft Azure
L2-L3 Technical Support January 2019
Docker October 2020
NewAgeSolutions, Kyiv

• System logs analysis and associated root cause investigation.
• Receiving requests from a customer about software issues and solving
them.
• Writing scripts for SQL/Elastic and various APIs using Python.
• Debugging website issues.
• Creating reports using the database (mostly PostgreSQL).

Technical Lead of Support department September 2017
October 2018
Pixellot Ltd., Dnipro

• Managing cases from customers (email, phone) related to technical issues
with the software/hardware.
• Team training and newbies teaching.
• Working with technical documentation and creating articles for the team.
• Investigating logs via Notepad++, Bare Tail, and Postman.

Customer Support Agent December 2015
September 2017
Turkish Airlines, Dnipro
Receiving calls from customers of the company providing ticket support using
English, Russian and Ukrainian languages.

Education
Bachelor of Science in Automobile September 2014
Engineering November 2018
Prydniprovska State Academy of Civil Engineering
and Architecture, Dnipro