Ельвіра

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[відкрити контакти](див. вище в блоці «контактна інформація»)
Elvira Dutka
5020 Salzburg Head of sales | Project Manager | Sales &
Authorized to work in the
Marketing Operations
European Union Open to
worldwide remote opportunities Project Manager with experience in sales operations, CRM administration,
and Austria-based remote funnel development, customer communication, employee onboarding, and KPI
positions reporting. Increased sales by 20% through improved sales scripts, funnel
optimization, and objection handling. Trained and onboarded 10 interns and
developed a structured training program using presentations and video
Skills
materials. Experienced in the Polish and UK markets and authorized to work
Marketing Operations in the EU
Project Coordination

Sales Operations
Work experience
Sales Funnel Development

CRM Administration Project Manager November 2025
July 2026
Call Trade, Remote
Sales Script Development

KPI Monitoring and Reporting • Coordinated the daily workflow and operational processes of a remote sales
department.
Sales Performance Analysis
• Organized daily meetings, distributed tasks, monitored progress, and
Employee Onboarding and Training followed up on current priorities.
Training Program Development • Developed structured sales funnels for different stages of customer
communication and purchasing decisions.
B2B and B2C Communication
• Created and improved sales scripts based on customer needs, recurring
Remote Workflow Coordination objections, and customer behavior.
Polish and European Markets • Introduced new objection-handling approaches and communication
scenarios.
• Contributed to a 20% increase in sales through improved sales scripts,
Languages funnel optimization, and more effective objection handling.
Ukrainian (native) • Analyzed sales conversations, customer responses, and conversion results
to identify opportunities for improvement.
English (B2)
• Monitored individual and department KPIs and prepared performance
Polish (C1) reports.
German (A2) • Calculated employee KPI results and performance-based salary figures.
• Maintained sales and customer information using Tera CRM system.
• Trained and onboarded 10 interns in product presentation, sales techniques,
customer communication, and objection handling.
• Developed an engaging onboarding program using presentations,
educational videos, practical exercises, and communication examples.
• Helped increase the number of interns who successfully completed training
and remained with the company.
• Coordinated communication between employees and management
regarding performance, priorities, and process changes.

Sales Manager & Customer Support August 2025

Specialist November 2025

Soft Svit, Remote

• Provided customer support and sales assistance to clients in the UK market
for online gaming services.
• Led team to exceed monthly revenue targets via strategic sales efforts.

IT skills • Assisted customers via live chat and phone, helping them choose the most
suitable services based on their needs.
Lika CRM
• Identified customer requirements and recommended appropriate solutions
Tera CRM to ensure a positive customer experience.
KeepIn CRM • Managed the entire customer journey, from the initial inquiry through service
purchase or issue resolution.
Google Docs
• Handled customer objections and resolved complex cases using a
Google Sheets
customer-focused and solution-oriented approach.
Google Slides • Maintained accurate customer records and interaction history in the Lika
Google Drive CRM system.
• Analyzed customer feedback and recurring issues to identify opportunities
Microsoft Word
for improving customer service and internal processes.
Microsoft Excel • Worked in an international environment, delivering professional support and
Microsoft PowerPoint maintaining high customer satisfaction for the UK market.

English Language Tutor January 2025
August 2025
Just School, Remote

• Delivered individual and group English lessons to students of different ages
and language levels.
• Assessed students' needs and developed personalized learning plans based
on their goals and progress.
• Presented available educational services and explained learning formats to
students and parents.
• Adapted communication and teaching methods to different personalities,
expectations, and learning styles.
• Used presentations, digital learning tools, interactive exercises, and
gamification techniques.
• Monitored student progress and provided regular structured feedback.
• Managed lesson schedules, student records, and communication with
students and parents.
• Developed strong presentation, client communication,
relationship-management, and cross-cultural communication skills.

Education

Bachelor's Degree in Philology (English and September 2023

German Languages and Literatures) Current

TNPU, Ternopil

• Core Coursework: Practical English and German courses, Translation Theory
& Practice, Intercultural Communication, Business Correspondence.
• Academic Highlights: Actively participated in linguistic seminars and
practical workshops dedicated to modern foreign language teaching
methodologies.