Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19372305/?puid=37859

Досвід роботи

Пауза в карʼєрі

з 01.2026 по 07.2026 (7 місяців)
Переїзд

Key account manager

з 01.2023 по 07.2025 (2 роки 7 місяців)
Portugalski Świat, Remote (Wholesale, distribution, imports, and exports)

Managed sales relationships on both sides of the wine trade: sourcing from local farmers/suppliers and selling to local buyers.
Negotiated pricing and terms with suppliers and clients, keeping supply and demand balanced.

Drove overall company sales volume of approximately 100,000–150,000 PLN per month.

Built and maintained trust-based, long-term relationships in a local market as a relocated professional.

Key Account Manager

з 06.2020 по 02.2022 (1 рік 9 місяців)
Kelsis, Kyiv (Construction, architecture, interior design)

Managed a portfolio of VIP and high-value clients, focused on retention, reactivation, and deposit/balance growth.
Built long-term client relationships through structured follow-up and strong negotiation.
Handled the most sensitive accounts personally, protecting revenue and client trust.

Head of retention

з 12.2019 по 05.2020 (6 місяців)
EverFX, Kyiv (Finance, banking, and insurance)

Led the retention desk: people, scripts, follow-up systems, and daily discipline.

Trained agents on client psychology, objection handling, timing, and closing.
Achievement: became the company's #1 retention performer across branches.

Maintained performance and communication standards across teams in different countries and time zones.

Retention manager

з 09.2018 по 11.2019 (1 рік 3 місяці)
EverFX, Kyiv (Finance, banking, and insurance)

Moved into retention to manage existing clients: account activity, reactivation, deposit growth, and long-term relationships.
Produced around $20K in my first month and around $90K from the second month.

Grew into a top retention performer, reaching peak monthly volumes reported around $450K–$500K on call-based client management.

Core strengths: objection handling, timing, closing structure, and reading client psychology.

Team leader

з 03.2018 по 08.2018 (6 місяців)
EverFX, Kyiv (Finance, banking, and insurance)

Recruited, organized, and coordinated people for a new sales desk as a first-time team leader.

Set daily targets, follow-up structure, and communication standards for the team.

Achievement: generated around 60 FTDs in a single month through structured follow-up and team coordination.

Sales manager

з 11.2017 по 02.2018 (4 місяці)
EverFX, Kyiv (Finance, banking, and insurance)

Handled inbound and outbound calls with new clients, explaining the platform, products, and account setup in clear, simple language.

Managed objections and guided clients through their first deposit (FTD).
Built daily discipline in lead handling, CRM use, and follow-up timing.

Developed strong understanding of client psychology before and after the first deposit the foundation for my later retention work.

Освіта

Igor Sikorsky Kyiv Polytechnic Institute (KPI)

Software Engineering- Multimedia and Information Retrieval Systems, Kyiv
Вища, з 2023 по 2025 (2 роки)

M.Sc. in Software Engineering. English-taught programme. Thesis on machine-learning job-vacancy selection, graded 97/100. Class B honours.

Igor Sikorsky Kyiv Polytechnic Institute (KPI)

Software Engineering (Specialty 121), Kyiv
Вища, з 2018 по 2022 (4 роки)

B.Sc. in Software Engineering. Thesis on an automated product-distribution channel system, graded 95/100.

Додаткова освіта та сертифікати

ICDL - International Computer Driving Licence

2016, 6 months

Знання і навички

• Sales department creation
• Conducting negotiations
• Active sales
• Direct sales
• B2B Sales
• B2C Sales
• Sales management
• Sales department management
• Retention management
• Client reactivation
• Upselling & cross-selling
• Lead management
• Sales pipeline management
• Performance management
• KPI setting & tracking
• Organizedness
• Management skills
• Team management
• Discipline
• Sales planning
• Strategic planning
• Ability to analyze
• Driving licence cat. B
• Implementation of the KPI system
• Conflict-free
• Adaptability
• Personnel management
• Management of CRM
• MS Excel
• Honesty
• Negotiations with suppliers
• Conducting business negotiations
• Conducting telephone negotiations
• Persuasion
• Handling objections
• Client relationship building
• Active listening
• Client psychology

Знання мов

• Англійська — просунутий
• Перська (фарсі) — вільно
• Українська — середній