Olha

Olha Donchenko [відкрити контакти](див. вище в блоці «контактна інформація»)
Office Manager | HR Assistant

About Work experience
Organized, responsible and Nail technician
communicative professional with a
Beauty salons
degree in Finance and diverse
Nov 2020 - Present
experience in office administration, HR
Kyiv, Ukraine
support, customer service and
international environments. • Provided high-quality customer service and maintained long-term client relationships
I have previous experience as an Office • Managed appointments and daily work schedule
Manager with HR responsibilities in an
IT company, as well as administrative • Maintained client records and booking information
and customer service experience in • Consulted clients and recommended appropriate services
Dubai, Qatar and Ukraine.
• Handled challenging and conflict situations professionally
My professional background has helped • Independently organized daily workflow and workload
me develop strong communication, • Maintained high standards of service and attention to detail
organizational and problem-solving skills,
the ability to work independently and
manage multiple tasks in a fast-paced Store administrator
environment. Cosmetics store
Nov 2017 - Nov 2020
Currently looking to transition back into Kremenchug, Ukraine
an office-based role, with a particular
interest in office administration, HR • Coordinated the day-to-day operations of the store
support, coordination and employee- • Provided customer service and product consultations
facing roles.
• Handled cash payments and transactions
• Monitored stock levels and store organization
• Resolved customer issues and operational matters
• Ensured a high standard of customer service
Skills
Office administration Expert

Attention to detail Expert Administrator
Diva salon
Nov 2016 - Nov 2017
Doha, Qatar
Languages • Welcomed and assisted clients
English B1
• Managed appointments and schedules
• Coordinated the work of beauty specialists
• Handled payments and administrative tasks
Characteristic • Consulted clients regarding available services
Detail oriented • Resolved day-to-day operational issues
• Worked in an international and multicultural
Quick learner

Olha Donchenko [відкрити контакти](див. вище в блоці «контактна інформація»)

Hobby Receptionist
Legoland
Sport
Oct 2015 - Oct 2016
Dubai,UAE
• Welcomed and assisted visitors
• Worked at the reception desk
• Provided information about services and facilities
• Responded to customer inquiries
• Coordinated visitor flow and daily requests
• Handled challenging customer situations
• Worked in an international environment with customers from different countries

Office manager,HR assistant
P-Product
Mar 2014 - Oct 2015
Kyiv, Ukraine
• Provided administrative support for daily office operations
• Coordinated internal office processes
• Communicated with employees and management
• Assisted with HR-related tasks
• Managed office documentation
• Organized meetings and internal activities
• Coordinated employee requests and administrative matters
• Communicated with suppliers and external contractors
• Helped maintain an organized and

Education
Master
Kharkiv National University of Economics
Sep 2012 - Feb 2014
Kharkiv, Ukraine
Finance and credit

Bachelor
Kharkiv National University of Economics
Sep 2008 - May 2012
Kharkiv, Ukraine
Finance and credit

Olha Donchenko [відкрити контакти](див. вище в блоці «контактна інформація»)