Анастасія

Anastasiia
Vynohradova
WORK EXPERIENCE
Bolt | Kyiv, Ukraine
2020 - 2026
FLEET OPERATIONS & PARTNER EXPERIENCE LEAD
(2021 - 2026)
Led cross-functional initiatives across Operations, Support,
Product, Finance, and Compliance teams
Managed team performance, workload planning, KPIs,
productivity, and service quality standards
Launched and scaled key operational projects, including
ABOUT ME Lead-to-Fleet, Fleet Marketplace, and phone support for
Operations & Partner Operations Leader fleet partners
with 9+ years of experience in operations Led the transition to a new fleet payout management
management, fleet partner operations, system and improved payment operations
payments, KYC & compliance, and cross- Designed and implemented a KYC verification process using
YouControl data and managed fleet partner compliance
functional project delivery. Proven track
verification
record of leading operational teams,
Developed and optimized end-to-end partner lifecycle
optimizing end-to-end processes, launching
processes, including acquisition, onboarding, engagement,
marketplace and partner operations support, and retention
initiatives, and building scalable solutions Conducted onboarding, coaching, performance reviews,
that improve efficiency, service quality, and and development planning for team members
partner experience across mobility Created operational guidelines, training materials, and
platforms. knowledge management processes
Identified operational gaps and translated partner and team
CONTACT feedback into product and process improvement initiatives
Supported automation and AI-driven operational solutions
[відкрити контакти](див. вище в блоці «контактна інформація») to improve efficiency, scalability, and partner experience
[відкрити контакти](див. вище в блоці «контактна інформація») OPERATIONS COORDINATOR
[відкрити контакти](див. вище в блоці «контактна інформація») (2020 - 2021)
Managed fleet partner operations, ongoing support, and
vynohradova-507a32178
external communications.
Ukraine, Kyiv Reviewed passenger complaints and service quality cases,
sharing insights and corrective actions with fleet partners.
SKILLS Investigated suspicious trips, fraudulent activity, and
platform rule violations.
Operations Management Designed and implemented driver suspension and
Team Leadership deactivation criteria.
Project Management
Aviacontact BPO | Kyiv, Ukraine
Process Optimization
2017 - 2019
Cross-functional Collaboration
TEAM LEAD (CLAIMS)
KYC & Compliance
Payments Operations Managed and coached a team of customer service agents
Monitored KPIs, productivity, quality, and service levels
Service Improvement
Conducted onboarding, training, and performance reviews
Automation & AI Tools Handled escalated customer cases and complex claims
Data Analysis
EDUCATION
LANGUAGES
MASTER’S DEGREE
Ukrainian - Native 2014 -2019
English - C1 Kyiv National University of Trade and Economics,
French - B1 Tourist and Resort-Recreational Management