Особисті дані приховані

MAKSYM SHMARHUN
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Brasov, Romania | Open for Remote & Relocation

Truck Dispatcher | Logistics Coordinator
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PROFESSIONAL SUMMARY
Experienced professional with 4.5+ years of experience working with US and Canadian trucking companies, primarily
during night shifts. Hands-on experience communicating with drivers, fleet managers, and company owners and handling
ELD systems, HOS regulations, logbooks, driver registration, documentation, CRM systems, payment and billing issues,
disputes, and account support. Proactive and solution-oriented, with a strong ability to manage multiple tasks, handle
urgent operational issues, take ownership of problems, and make independent decisions in time-sensitive situations.
Currently working as a Team Lead, responsible for daily operations, task coordination, performance monitoring, employee
support, and escalations.

Core Skills PROFESSIONAL EXPERIENCE
DAT One - Basic Working Knowledge TrackEnsure Inc - Team Lead, Client Relations
ELD Systems (2022 – Present)
HOS Regulations & Logbooks
Worked with US and Canadian trucking companies,
Driver Registration & Onboarding
drivers, and fleet managers.
CRM Systems
Worked with ELD systems, HOS, logbooks, violations,
Trucking Operations
and driver registration.
Driver, Fleet & Owner Communication (Phone & Email)
Handled documentation, company accounts, and
Payment & Billing Issues
operational requests.
Dispute Resolution - Stripe | Triumph (Basic Familiarity)
Resolved urgent technical, payment, billing, and account
Logistics Coordination - Order Handover, Shipment
issues.
Tracking & Customer Updates
Managed multiple tasks and time-sensitive issues
Operational Problem-Solving
simultaneously.
Time Management & Task Prioritization
Promoted to Team Lead, coordinating daily operations
Proactive Issue Management
and team performance.
Multitasking & Task Prioritization
Trained and supported agents with complex cases and
Time-Sensitive Decision Making
escalations.
Communication & Languages: Studiopack UA — Sales Manager
English — B2 (Professional Working 2024 – Present
Proficiency) Ukrainian — Native Worked with customers from Romania and Bulgaria.
Russian — Native Managed orders from confirmation to production and
Strong presentation & interpersonal skills delivery.
Team leadership, coaching, and performance Coordinated with the factory and provided customers
coordination experience with shipment updates.
Managed customer accounts and monitored outstanding
Personal Qualities:
payments.
Fast Learner & Adaptable Handled multiple orders and tasks simultaneously.
Reliable & Responsible
Proactive & Solution-Oriented
Organized & Detail-Oriented

EDUCATION
Bachelor of Management — Odessa National
University (2021 - 2025)
High School Diploma — Odessa Gymnasium
№1 (2010 - 2021)
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