Ваня

Ivan Yablonskyi
Technical Support Specialist
📍Cherkasy, Ukraine
📞 [відкрити контакти](див. вище в блоці «контактна інформація») | 📧 [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Motivated Technical Support Specialist with experience working in an IT environment and a strong command of English (B2 – Upper-Intermediate). I actively used English on a daily basis while working in an IT company for communication with clients and colleagues. Skilled in troubleshooting, clear communication, and providing effective user support. Fast learner with a customer-oriented mindset.
WORK EXPERIENCE
Technical Support / IT Support Specialist
[VardiTech] | [10.06.2024 – 21.11.2025]
• Provided technical support via chat, email

• Resolved basic and intermediate technical issues related to software and user accounts

• Communicated daily with English-speaking clients (B2)

• Documented issues and solutions in support systems

• Escalated complex cases when necessary

• Followed SLA and internal support standards

KEY SKILLS
• Technical Support & Troubleshooting
• Windows OS & basic IT knowledge
• Customer Communication
• Problem Solving
• Attention to Detail
LANGUAGES
• English — B2 (Upper-Intermediate)
Used actively in professional IT environment
• Ukrainian — Native
• Russian — Not actively using, but understanding and replying without troubles
• Spanish — Basic phrases
EDUCATION
Complete Secondary Education (11 grades)
[First City Gymnasia] — good academic performance
English Language School “Yazlingo”
English Level: B2 (Upper-Intermediate)

ADDITIONAL INFORMATION
Responsible, communicative, stress-resistant, quick to learn, focused on delivering high-quality customer support.