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Досвід роботи

Hotel Concierge

з 03.2025 по нині (5 місяців)
Rosewood Abu Dhabi (UAE, Abu Dhabi), Дистанційно (Готельно-ресторанний бізнес)

Delivering personalized five-star concierge service for Rosewood residents and guests;
Coordinating guest requests: airport transfers, dining reservations, baggage assistance, private events, and local excursions;
Daily use of Opera PMS: traces, reports, comments, alerts, transportation updates, internal messages, and billing functions;
Collaborating with, Housekeeping, Engineering, Reception and Bell Team to ensure seamless service execution;
Maintaining daily reports, managing special requests, VIP profiles, and internal communications

Residences Concierge

з 12.2022 по 02.2025 (2 роки 2 місяці)
Four Seasons Private Residences Dubai at Jumeirah (UAE, Dubai), Дистанційно (Готельно-ресторанний бізнес)

Provide exceptional customer service to residents and guests, including greeting visitors, assisting with inquiries, and ensuring their needs are met promptly and courteously;
Handle resident requests such as booking reservations, arranging transportation, coordinating deliveries, and providing information about local amenities and attractions, managing incoming and outgoing mail, maintaining resident records, and organizing schedules for common areas and facilities, assist with planning and coordinating events and gatherings within the residence, including arranging catering, decor, and logistics as needed;
Coordinate maintenance and repair services for residents, liaising with contractors and ensuring timely resolution of issues to maintain the property in excellent condition, arranging appointments with outside contractors and vendors;
Respond promptly and effectively to emergencies, following established protocols and procedures to ensure the safety and well-being of residents and staff – I am trained Fire Fighter and First Aider;
Provide personalized hospitality services such as arranging housekeeping, laundry, and pet care services according to residents' preferences and schedules;
Creating team schedules according to operation needs and staff preferences
Role of Designated Trainer:
Training Program Development: Designing and developing training programs for new hires and ongoing professional development initiatives for existing staff to enhance their skills and knowledge.
Onboarding and Orientation: Conducting onboarding sessions and orientation programs to introduce new employees to the property, its policies, procedures, and service standards.
Performance Coaching: Providing ongoing coaching and feedback to staff members to support their professional growth and address any performance issues or areas for improvement.
Compliance Training: Ensuring that all staff members receive training on relevant legal and regulatory requirements, including safety protocols, privacy laws, and ethical standards. Recoding the training attendance.
September 2024 – Task Force – Hotel Concierge – Four Seasons DIFC – work with guest requests, transportation booking, arranging tour activities, restaurant reservations, providing information about country and different attractions.

Hotel Concierge

з 01.2022 по 12.2022 (11 місяців)
“Emirates Palace” Mandarin Oriental Hotel Group (UAE, Abu Dhabi), Дистанційно (Готельно-ресторанний бізнес)

Facilitating visitor requests for dining and tourist attractions by researching various venues and locations;
Arranging transportation to and from the airport and other city’s drop off and pick up by hotel transport and outsource companies vehicles; Organizing guiding tours and yacht trips;
Contacting with previous guests and potential visitors via email with information on events upon check-in to enhance stays;
Maintaining the front desk's concierge book to provide visitors access to relevant local information;
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills;
Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining;
Coordination bell team work, especially with luggage assistance during check in or check out; Assisting guests with lost and found issues;
Work closely with guests, some VIP with high degree of respect for privacy; Carrying out day-to-day duties accurately and efficiently.

Receptionist

з 05.2021 по 11.2021 (6 місяців)
Kimeros Park Holiday Village - 5*hotel (Turkey, Antalya, Kemer), Дистанційно (Готельно-ресторанний бізнес)

Greeted and checked in/out international guests with warm hospitality and professionalism, ensuring smooth front desk operations;
Provided essential information regarding hotel services, meal schedules, amenities, and local attractions;
Handled currency exchange operations in compliance with internal procedures and legal requirements;
Responded promptly to guest inquiries, special requests, and complaints, ensuring quick resolution and guest satisfaction;
Coordinated with Housekeeping and Engineering departments to fulfill room readiness, repairs, and maintenance needs;
Monitored daily operations through checklists, shift reports, and communication logs; reported key updates to Front Office management; Supported a high-volume reception desk during peak tourist season with multitasking and time efficiency.

Receptionist Secretary

з 12.2019 по 05.2021 (1 рік 5 місяців)
Ilyashev & Partners, Київ (Юриспруденція)

Managing, organizing and scheduling meetings and preparing meeting rooms, coordinating appointments; preparing and editing correspondence, reports, and with high accuracy and professional formatting;
Handling incoming calls, emails, and internal communications with discretion and efficiency;
Guiding guests, visitors, and business partners during meetings or events; Monitoring office supplies and coordinating procurement or inventory tasks; Upholding confidentiality standards in handling sensitive corporate or client-related information and provided other assistance of attorneys.

Hostess

з 12.2018 по 08.2019 (8 місяців)
Stella di mare" – 5* hotel, "Leonardo" restaurant (UAE, Dubai), Дистанційно (Готельно-ресторанний бізнес)

Greeting and welcoming guests in a professional and courteous manner, ensuring a positive first impression; managing reservation systems, walk-in queues, and seating arrangements to optimize guest flow and reduce wait times; coordinating closely with restaurant or lounge staff to ensure smooth table turnover and special requests are accommodated;
Maintaining guest lists, noting VIPs, dietary preferences, or repeat guest details for personalized service, answering guest inquiries in person or via phone/email with clear and accurate information;
Assisting in conflict resolution and service recovery, escalating issues tactfully when required; supporting the creation of a refined ambiance through cleanliness, presentation, and personal grooming;
Managing daily reports related to guest flow, occupancy, and reservations, promoting restaurant specials, events, or seasonal offerings in a knowledgeable and enthusiastic manner

Hotel guide (tour operator representative)

з 04.2018 по 10.2018 (6 місяців)
Biblio Globus (Greece, Crete island, Herakleion), Дистанційно (Туризм)

Welcomed and supported international guests upon arrival, providing hotel orientation and destination guidance;
Conducted daily welcome meetings and private consultations to present and upsell a wide range of guided excursions across Crete;
Sold premium excursions, rented vehicles directly to guests, and organized personalized shopping tours for leather and fur boutiques;
Served as the primary liaison between guests, hotels, and the central tour operator office to ensure exceptional service delivery;
Managed and resolved guest concerns promptly, including medical support, lost luggage, and unexpected travel disruptions;
Coordinated logistics for group and individual tours, ensuring accurate scheduling, communication, and transportation;
Maintained daily reports, sales records, and guest service logs to ensure operational accuracy and accountability

Administrator, Excursion Guide

з 12.2015 по 04.2017 (1 рік 4 місяці)
Historical and cultural complex Castle-Museum Radomysl, Радомишль (Туризм)

Delivered guided historical and cultural tours for international and local visitors, support and participation in organization, coordination for private events, weddings, and art exhibitions on-site;
Сollaborated with museum management on improving visitor engagement and educational programming;
Administrative assistance for accepting orders for tours, dining and accommodation.

Transfer Guide (tour operator representative)

з 04.2013 по 10.2017 (4 роки 6 місяців)
Coral Travel/Odeon Tours (Turkey, Antalya), Дистанційно (Туризм)

Met and escorted international guests between airport and hotel, ensuring a smooth and informative arrival and departure experience;
Delivered detailed welcome briefings during arrival transfers, covering local culture, climate, currency, safety protocols, and tour package information; Provided guests with clear instructions on meeting points, hotel check-in processes, and follow-up with the assigned hotel guide;
During departure transfers, informed guests about flight schedules, baggage allowance, airport check-in procedures, and safety regulations; Acted as a cultural ambassador and first point of contact for inquiries, feedback, and last-minute logistical changes;
Managed guest manifests and coordinated with transport providers to ensure timely and comfortable transfers;
Supported operational staff in high-volume environments, especially during peak charter flight seasons

Освіта

Akademia Ekonomiczno-Humanistyczna w Warszawie

Enterprise Management, Інші країни
Вища, з 2023 по 2026 (3 роки)

Київський Технікум Готельного Господарства

Hospitality, Київ
Незакінчена вища, з 2012 по 2015 (3 роки)

Junior Specialist - Hospitality and Tourism

Додаткова освіта та сертифікати

Speak Up (английский язык)

2019-2020

Знання мов

• Англійська — просунутий
• Українська — вільно
• Російська — вільно
• Німецька — початковий