Контактна інформація

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Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5795298/

Досвід роботи

Deputy Head of Workplace Services Department (Team Leader)

з 11.2017 по нині (8 років 2 місяці)
IBM, Katowice (IT)

20+ subordinates

Job responsibilities:
- Department development and structuring;
- “Business as Usual” processes establishing and optimization;
- Operational issues/escalations resolving;
- Collaboration with PMO, clients, vendors and partners;
- Mail Systems Team Technical Leader;
- Agile Group Leader.

Key Achievements:
- Successful cutover of the transition project to Business as Usual support;
- Department formed and working in effective and flexible (Agile) way;
- Client’s contentment score improvement – from 5-6 points to 8 points (from 10);
- “IBM Manager’s Choice Awards” (2x2018 year)

Technical Delivery Manager (Senior IT Specialist/Architect)

з 12.2015 по 11.2017 (2 роки)
IBM, Katowice (IT)

Job responsibilities:
- Transition & Transformation project coordination and acceleration (details are available upon request);
- Client-facing subject-matter expert;
- Architecture QA/development;
- Assistance with processes of implementation, migration and support of MS Exchange, MS Active Directory, Symantec Enterprise Vault, etc.
- Technical documents QA/development.

Key Achievements:
- Transition & Transformation project successfully finished, cutover to Business as Usual support starts to be available;
- Serious improvement of relationships with Customers;
- Project’s budget leaking was stopped
- “IBM Manager’s Choice Awards” (2016/2017 years)

Deputy Head (Deputy Director) of Implementation Department

з 12.2013 по 11.2015 (2 роки)
BMS Consulting, Kyiv (IT)

40+ subordinates

Job responsibilities:
- Collaboration with PMO, clients, vendors and partners;
- Large projects coordination and acceleration;
- Head of crisis management team (technical problems with "P1" severity; projects stops/high level risk factors);
- Resource/Workload manager;
- Pre-sales activities (participation in sales strategy forming, tender documents preparation, etc.)
- Department development and management.

Key Achievements:
- Increasing quantity of implementation projects ≥30-40%;
- Team that responded to requirement of competitive market - department grew from 20+ to 40+ employees;
- Annual turnover of the department was seriously increased (details are available upon request).

Head (Lead Engineer) of "Business Productivity Systems"

з 04.2011 по 11.2013 (2 роки 8 місяців)
BMS Consulting, Kyiv (IT)

7 subordinates

- Team development and management;
- Technical projects management;
- Projects management;
- Architecture QA/development, implementation, migration and support of MS Exchange, MS Active Directory, MS Lync, Symantec Enterprise Vault, MS Office 365, MS Azure, etc.;
- Pre-sales activities (participation in tenders preparation);
- Technical documents QA (Functional Specification, High/Low Level Design, Operation Guide, etc.).

Key Achievements:
- Successful implementation of complex and demanding projects (please see the list of completed projects);
- High qualified and motivated team.

Senior Implementation Engineer

з 10.2009 по 04.2011 (1 рік 7 місяців)
BMS Consulting, Kyiv (IT)

2 subordinates

Job responsibilities:
- Coaching of newcomers;
- Technical projects management;
- Architecture design, implementation, migration and support of MS Exchange, MS Active Directory, Symantec Enterprise Vault;
- Pre-sales activities (participation in the tenders preparation);
- Technical documents writing (Functional Specification, High/Low Level Design, Operation Guide, etc.).

Key Achievements:
- Successful implementation of complex projects (please see the list of completed projects).

Implementation Engineer

з 02.2008 по 10.2009 (1 рік 9 місяців)
BMS Consulting, Kyiv (IT)

Job responsibilities:
- Architecture, implementation and support of MS Exchange;
- Architecture design, implementation, migration and support of Novell products – NDS, GroupWise, ZenWork, etc.;
- Automation tools developing;
- Technical documents writing (Parts of Functional Specification, User Guide, etc.).

Key Achievements:
- Successful implementation of projects for new technical directions (please see the list of completed projects).

Software Engineer

з 02.2007 по 01.2008 (1 рік)
Ukrainian scientific and technical institute "UkrTEST", Kyiv (Government organizations)

System Administrator

з 06.2006 по 01.2007 (8 місяців)
Group of pharmaceutical companies "Lekhim", Kyiv (Chemical industry, pharmaceuticals)

Освіта

University of Oxford & Saïd Business School

Executive Leadership Programme, Kyiv
Середня спеціальна, з 2024 по 2024 (менш ніж 1 рік)

Open International University of Human Development "Ukraine"

Master's degree (M.A.), Computer Engineering, Kyiv
Вища, з 2007 по 2008 (1 рік)

Open International University of Human Development "Ukraine"

Bachelor's degree, Computer Engineering, Kyiv
Незакінчена вища, з 2003 по 2007 (4 роки)

Додаткова освіта та сертифікати

Certified SAFe® 5 Agilist

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Applied Project Management PMI PMBOK 4th Edition Based Course

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ITIL® Certified

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Microsoft Operations Framework Certified

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Microsoft Certified IT Professional

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Symantec STS and Sales Expert

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IBM Notes and Domino Sales Professional

-

Знання мов

• Англійська — вільно
• Українська — вільно

Додаткова інформація

Summary
A well-rounded professional background and technical expertise with more than 20
years of experience in management, leadership, and technical positions. Vast
experience in hiring, developing, and managing high-performing teams (9+ years), complex project
implementation (11+ years) and enterprise sector support (4+ years). Hands-on experience with
multinational and remote teams.
A list of completed projects and recommendation letters are available upon request.

Key proficiency
- Proficiency with leading developers, DevOps, project managers, engineers, and L2/L3 support teams
- Multiple years of practice with Waterfall and Agile frameworks (Kanban, Scrum, SAFe, etc.) and project
pre/up/cross-sale
- Ability to establish and support effective result-focused processes in different conditions; crisis
management experience
- A portfolio of technologies and projects includes Web/Mobile development with multiple stacks, cloud
migrations (Azure/AWS/GCP), CI/CD automations, AI/Machine learning integration, hardware and
hybrid/on-prem server infrastructure implementation, end-user services deployment, security & audit
projects, etc.

Customers Feedback
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