Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/613100/?puid=220097

Досвід роботи

COO

з 02.2017 по нині (8 років 6 місяців)
TheWordPoint, Київ (Послуги для населення та бізнесу)

• Managed all core operations and helped scale the business across the U.S. and Europe markets through consistent service quality.
• Built and led a cross-functional team of 20+ professionals, cultivating an ownership, continuous improvement, and high performance.
• Initiated and led the creation of new departments and product lines to streamline operations and increase company profitability.
• Developed comprehensive onboarding programs and led employee adaptation initiatives to support long-term retention and performance.
• Authored detailed job descriptions, operational procedures, and a centralized knowledge base covering all roles and workflows within the organization.
• Oversaw CRM system design, development, and successful implementation, enhancing team coordination and client relationship management.
• Ensured consistent delivery of services aligned with the highest industry standards, driving client satisfaction and retention under limited resources and tight budgets.

Key Business Achievements
Achieved profit margins exceeding 60% by streamlining operations and maximizing cost-efficiency.
Reached a conversion rate of over 75% from inbound inquiries to successfully delivered projects.
Drove annual sales volume of $3.5M, setting a revenue benchmark through strategic execution and strong cross-team collaboration (https://growjo.com/company/The_Word_Point)
Maintained a Google Reviews rating of 4.8/5, reflecting a strong reputation for service quality and client satisfaction (https://g.co/kgs/g98XqWT)

Served a diverse portfolio of clients including Glovo, Stanford University, Massachusetts Institute of Technology, University of Denver, University of Minnesota, SAP, Promena, Take1 along with numerous other global enterprises.

Product owner

з 10.2015 по 12.2016 (1 рік 2 місяці)
Adsy, Київ (IT)

• Made key product and business decisions based on analysis of customer feedback, resulting in more targeted development and improved user experience.
• Worked closely with cross-functional Scrum teams to guide products from idea to launch, using bug tracking and real user feedback to shape improvements.
• Managed and prioritized product backlogs to keep the team focused on what mattered most, always aligning features with the bigger business goals.
• Established performance KPIs and translated company-wide objectives into clear, actionable metrics to track success.
• Recruited and built core functional teams including software developers, content creators, and support staff to deliver on product and service excellence.

Achievements:
• Publishers’ satisfaction level increase (denial accounts number decrease).
• 25% increase of customers’ number.
• 700% inventory increase.
• UX improvement (customer support incoming queries 45% decrease).

Digital Manager

з 06.2014 по 10.2015 (1 рік 4 місяці)
Бурда-Україна, ДП, Київ (ЗМІ, медіа)

• Managed 10+ media projects valued at $5 k to $100 k, oversaw dynamic project teams comprised of programmers, designers, editors and other, and ensured on-time and on-budget completion.
• Communicated with diverse teams and clients, build rapport and long-term relationships, to achieve set KPIs.
Online media projects developed, launched and managed: Liza.ua, Moirebenok.ua, Playboyua.com.ua, MarieClaire.ua, BurdaStule.ua and a number of commercial integrations such as Linex.liza.ua, Nesididoma.liza.ua, Vremenagoda.liza.ua, Duphalac.liza.ua, Moirebenok.ua, Gerber.moirebenok.ua, Influcid.moirebenok.ua, Marieclaire.ua, shoes1st.marieclaire.ua.

Project-менеджер

з 09.2013 по 06.2014 (9 місяців)
UMH, Київ (IT)

Web-site development from scratch:
• Axure prototyping.
• Team leading and management (frontend, backend).
• Online promotion, SMM, e-mail marketing.
• KPI monitoring, web-analytics, reporting (Google Analytics, Yandex, Alexa, Gemius).
• Work planning and scheduling via Basecamp, Megaplan, Worksection systems.

Project-менеджер

з 09.2010 по 09.2013 (3 роки)
Kurs.com.ua, Київ (Фінанси, банки, страхування)

Project management of financial online media Finforum.org and Kurs.com.ua:
• Development of online media Finforum.org and Kurs.com.ua.
• Maintaining of all spects of website ru: hosting, content, design, usability.
• Staff and contractors recruitment, business processes establishment.
• Website promotion. SEO, SMM, context advertisement, partnership campaigns. Banner exchange nets.
• KPI setting up and achievement, reporting to founders.

Country manager

з 03.2006 по 03.2009 (3 роки)
City24, Київ (IT)

• Oversaw operations across Ukraine, leading a team of 10+ in delivering real estate media solutions.
• Built beneficial relationship with Real Estate companies, investors, developers and other market players.
• Developed digital-first approaches to marketing, resulting in a 200% increase in overall audience engagement.
• Managed annual budgets exceeding $500 K.
Achievements:
• By March 2007 Сity24.ua set the 5-th place, for September 2007 – set the 3- rd place of audience volume at bigmir.net rating in Real Estate category.
• By March 2008 Сity24.ua reached break even.
• Effective team of professionals had been created.
• Database had 30 k of objects.
• Client database contained above 1000 companies, among wich OTPBank, PUMB, UkrGazbank, Poznyakighilstroy, UZTS, MISTO, Pafilia, Arko, Aljans-Brok, Blagovest, Park Lane.

Знання і навички

• Google Ads
• Умение анализировать
• Basecamp
• Confluence
• Email
• Gemius
• Google
• HTML
• Jira
• MS Office
• WordPress
• Worksection
• Business processes management, HR management, brand promotion
• Email-маркетинг
• Интернет-маркетинг
• SMM
• CMS
• CRM
• Drupal
• MS PowerPoint
• Redmine
• Веб-браузеры
• Графические редакторы
• Пользователь Internet
• Знание офисных программ
• Почтовый клиент
• Подбор персонала
• Управление предприятием
• Продвижение торговой марки, знание основных игроков рынка
• Интернет маркетинг, инструменты веб-аналитики
• Проектирование интерфесов в Axure
• Управление и развитие веб-проектов

Рекомендації

• Renata Patiejunaite

  Renata Patiejunaite

  Reginal manager, Alma Media

  Контактні дані приховані

• Svetlana Zhela

  Svetlana Zhela

  Cheaf accountant, Ursa

  Контактні дані приховані

• Ismo Repka

  Ismo Repka

  CEO, Alma Media

  Контактні дані приховані

Додаткова інформація

Education:
1997 – Azov economy lyceum
1997 – 2002 Azov regional management institute affiliated to Zaporizhiya National University, “Management” faculty, specialty of «Hotel, resort and tourist management». Economy manager diploma and interpreter certificate (English, French).
Additional educationedit
2011Conference "Internet Marketing practice", Ashmanov and company
2009Personal growth training "Transformation", Academy of trainings, Moscow
2008Training «Successful sales and effective work with client», Consulting company KIMO, Kiev, Diana Zcherbanskaya as a trainer
2007Seminar «Resource management», Alma Media, Finland, Helsinki - Stockholm
2007Conference «Effective brand promotion», City24, Poland, Warsaw
2001Lection course "MBA start", AIESEC-Berdyansk
2000Case study "Global Business&Marketing", AIESEC-Berdyansk
1998Training "Leadership school", AIESEC-Berdyansk

Experience:

01/09/2010 till present moment administrative director at Avistar LLC (Clinical research support in Ukraine) – 15 – 20 employees subordinated.
•Financial on-line media channels Finforum.org and curs.com.ua launch and developmentand supervision. Clients websites support - cardiomed.com.ua, trials.in.ua, etc.
• Successfull website run maintenance - hosting, content, design, functionality, usability.
• Staff and contractors recruitment, business processes arrangement (issue of specs).
• Website promotion. SEO, SMM, context advertisement, partnership campagnes. Bannerexchange nets.
• Administrative management.
• Active sales.
• Goal achievement control, reporting to founders.

02.112006 – 02.02.2009 – Country manager СITY24 LLC (International real estate internet portal), affiliated to Alma
Media Holding, Finland – 10 employees subordinated.
•Business processes establishment and development.
•Brand promotion, corporate policy implementation.
•Strategic planning, budgeting, market monitoring, media planning.
•On-line&off-line marketing. SEO.
•Clients, vendors’ negotiations, making deals, sales, reporting.
•Team building and development.
Achievements:
•For March 2007 Сity24.ua set the 5-th place, for September 2007 – set the 3- rd place of audience volume at bigmir.net rating in Real Estate category.
•For March 2008 Сity24.ua reached break even.
•Effective team of professionals had been created.
•Database had 30 k of objects.
•Client database contained above 1000 companies (top banks and Real Estate companies).

27.03.2006 – 02.11.2006 – City24 LLC public relations manager
•Site content creation, supply and management. Press-realizes writing.
•Public&corporate events organizing.
• Exhibitions participation and printed materials supply.
•Service and technical support functions. Site administration, CMS.
•Google AdWords context advertisement campaign creation and management, semantic core establishment.
•Site visitors analyses using TNS Metrix, Gemius, Google Analitics.

16.08.2004 – 24.03.2006 – account manager 100% URSA, affiliated to Uralita holding, Italy. URSA isolation import, wholesale, 2 employees subordinated.
•Reporting to mother company (payment forecast, cash-flow, sales reports by customers, by products), budgeting;
•SAP implementation and using, 1:C accounting, Client-bank system operating.
•Main logistics task solution: optimization of goods circulation, minimization of expenses. Organization and control of import shipment and delivery statuses.
•Currency buying for payments to foreign vendors. Client-bank system.
•Stock accounting in 1C, posting goods, domestic logistics, customs dealing.
•Dealing with claims (shortages, bad quality, mixed goods)
01.06.2003 – 16.08.2004 – sales manager, WINS-ITAL LLC. The company specializes at car accessories import and distribution
•Processing of source documentation (orders, invoices). Controlling of presence and structure of goods on the stock.
•Preparing the contracts to a signing.
•Negotiations with customers concerning payments, delivering and so on. Planning and coordinate supplies to customers.

23.07.2002. – 23.01.2003 head state tax officer of tax liabilities department of Berdyansk interregional state tax inspection. On a base of the Low of Ukraine “On procedure of taxpayers discharge with budgets, special state funds № 2181” took measures of tax debts exaction.
Skills:
Business processes management, HR management, brand promotion, Real Estate companies database, active sales, international trade experience, PC – advanced user: Microsoft Office package – strong skills, Microsoft Power Point, 1С:Accounting, Internet, HTML basic knowledge, e-mail clients. Paper work skills. Foreign business trips experience.
Language skills: Russian, Ukrainian - native. English – fluent, French – basic.
Character:
Fast and easy learner, striving to self-development High efficiency, high productivity in individual work as well as in team work. Organizing abilities and skills.