Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/613100/?puid=323663

Досвід роботи

COO

з 02.2017 по нині (9 років 8 місяців)
TheWordPoint, Київ (Послуги для населення та бізнесу)

• Managed all core operations and helped scale the business across the U.S. and Europe markets through consistent service quality.
• Built and led a cross-functional team of 20+ professionals, cultivating an ownership, continuous improvement, and high performance.
• Initiated and led the creation of new departments and product lines to streamline operations and increase company profitability.
• Developed comprehensive onboarding programs and led employee adaptation initiatives to support long-term retention and performance.
• Authored detailed job descriptions, operational procedures, and a centralized knowledge base covering all roles and workflows within the organization.
• Oversaw CRM system design, development, and successful implementation, enhancing team coordination and client relationship management.
• Ensured consistent delivery of services aligned with the highest industry standards, driving client satisfaction and retention under limited resources and tight budgets.

Key Business Achievements
Achieved profit margins exceeding 60% by streamlining operations and maximizing cost-efficiency.
Reached a conversion rate of over 75% from inbound inquiries to successfully delivered projects.
Drove annual sales volume of $3.5M, setting a revenue benchmark through strategic execution and strong cross-team collaboration (https://growjo.com/company/The_Word_Point)
Maintained a Google Reviews rating of 4.8/5, reflecting a strong reputation for service quality and client satisfaction (https://g.co/kgs/g98XqWT)

Served a diverse portfolio of clients including Glovo, Stanford University, Massachusetts Institute of Technology, University of Denver, University of Minnesota, SAP, Promena, Take1 along with numerous other global enterprises.

Product owner

з 10.2015 по 12.2016 (1 рік 3 місяці)
Adsy, Київ (IT)

• Made key product and business decisions based on analysis of customer feedback, resulting in more targeted development and improved user experience.
• Worked closely with cross-functional Scrum teams to guide products from idea to launch, using bug tracking and real user feedback to shape improvements.
• Managed and prioritized product backlogs to keep the team focused on what mattered most, always aligning features with the bigger business goals.
• Established performance KPIs and translated company-wide objectives into clear, actionable metrics to track success.
• Recruited and built core functional teams including software developers, content creators, and support staff to deliver on product and service excellence.

Achievements:
• Publishers’ satisfaction level increase (denial accounts number decrease).
• 25% increase of customers’ number.
• 700% inventory increase.
• UX improvement (customer support incoming queries 45% decrease).

Digital Manager

з 06.2014 по 10.2015 (1 рік 5 місяців)
Бурда-Україна, ДП, Київ (ЗМІ, медіа)

• Managed 10+ media projects valued at $5 k to $100 k, oversaw dynamic project teams comprised of programmers, designers, editors and other, and ensured on-time and on-budget completion.
• Communicated with diverse teams and clients, build rapport and long-term relationships, to achieve set KPIs.
Online media projects developed, launched and managed: Liza.ua, Moirebenok.ua, Playboyua.com.ua, MarieClaire.ua, BurdaStule.ua and a number of commercial integrations such as Linex.liza.ua, Nesididoma.liza.ua, Vremenagoda.liza.ua, Duphalac.liza.ua, Moirebenok.ua, Gerber.moirebenok.ua, Influcid.moirebenok.ua, Marieclaire.ua, shoes1st.marieclaire.ua.

Project-менеджер

з 09.2013 по 06.2014 (10 місяців)
UMH, Київ (IT)

Web-site development from scratch:
• Axure prototyping.
• Team leading and management (frontend, backend).
• Online promotion, SMM, e-mail marketing.
• KPI monitoring, web-analytics, reporting (Google Analytics, Yandex, Alexa, Gemius).
• Work planning and scheduling via Basecamp, Megaplan, Worksection systems.

Project-менеджер

з 09.2010 по 09.2013 (3 роки)
Kurs.com.ua, Київ (Фінанси, банки, страхування)

Project management of financial online media Finforum.org and Kurs.com.ua:
• Development of online media Finforum.org and Kurs.com.ua.
• Maintaining all aspects of the website: hosting, content, design, usability.
• Staff and contractors recruitment, business processes establishment.
• Website promotion. SEO, SMM, contextual advertisement, and partnership campaigns. Banner exchange nets.
• KPI setting up and achievement, reporting to founders.

Country manager

з 03.2006 по 03.2009 (3 роки)
City24, Київ (IT)

• Oversaw operations across Ukraine, leading a team of 10+ in delivering real estate media solutions.
• Built beneficial relationship with Real Estate companies, investors, developers and other market players.
• Developed digital-first approaches to marketing, resulting in a 200% increase in overall audience engagement.
• Managed annual budgets exceeding $500 K.
Achievements:
• By March 2007 Сity24.ua set the 5-th place, for September 2007 – set the 3- rd place of audience volume at bigmir.net rating in Real Estate category.
• By March 2008 Сity24.ua reached break even.
• Effective team of professionals had been created.
• Database had 30 k of objects.
• Client database contained above 1000 companies, among wich OTPBank, PUMB, UkrGazbank, Poznyakighilstroy, UZTS, MISTO, Pafilia, Arko, Aljans-Brok, Blagovest, Park Lane.

Освіта

Azov Regional Institute of Management afiliated to Zaporyzzia State University

Management and economy of enterprize, Бердянськ
Вища, з 1998 по 2002 (4 роки)

Сертифікат "Бухгалтер малих підприємств"
Сертифікат "Перекладач з англійської мови"

Додаткова освіта та сертифікати

Foundations of Project Management (Google)

2025
Сертифікат

Project Initiation: Starting a Successful Project (Google)

2025
Сертифікат

Project Planning: Putting It All Together (Google)

2025
Сертифікат

Project Execution: Running the Project (Google)

2025
Сертифікат

Agile Project Management (Google)

2025
Сертифікат

Capstone: Applying Project Management in the Real World (Google)

2025
Сертифікат

Знання і навички

• Google Ads
• Умение анализировать
• Basecamp
• Confluence
• Email
• Gemius
• Google
• HTML
• Jira
• MS Office
• WordPress
• Worksection
• Business processes management, HR management, brand promotion
• Email-маркетинг
• Интернет-маркетинг
• SMM
• CMS
• CRM
• Drupal
• MS PowerPoint
• Redmine
• Веб-браузеры
• Графические редакторы
• Пользователь Internet
• Знание офисных программ
• Почтовый клиент
• Подбор персонала
• Управление предприятием
• Продвижение торговой марки, знание основных игроков рынка
• Интернет маркетинг, инструменты веб-аналитики
• Проектирование интерфесов в Axure
• Управление и развитие веб-проектов

Знання мов

• Англійська — просунутий
• Французька — початковий

Рекомендації

• Геннадій Федоренко

  Геннадій Федоренко

  СЕО, TWP Translations Limited

  Контактні дані приховані

• Olexandra Patturi

  Olexandra Patturi

  Publishing Director, Бурда-Україна, ДП

  Контактні дані приховані

• Renata Patiejunaite

  Renata Patiejunaite

  Reginal manager, Alma Media

  Контактні дані приховані

• Svetlana Zhela

  Svetlana Zhela

  Cheaf accountant, Ursa

  Контактні дані приховані

• Ismo Repka

  Ismo Repka

  CEO, Alma Media

  Контактні дані приховані

Додаткова інформація

Productivity & Office ToolsMicrosoft
- Office Suite (Word, Excel, PowerPoint, Outlook).
- Google Workspace (Docs, Sheets, Slides, Drive, Gmail) Notion, (organization & notes) Slack, Microsoft Teams, Zoom (communication & collaboration)

Design & Creative Tools
- Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro)
- Figma, Sketch, Canva (UI/UX & design tools)

Project & Task Management
- Trello, Jira, Confluence, Monday.com

Marketing & Business Tools
- Google Analytics, Google AdsMeta Ads Manager (Facebook/Instagram Ads)
- HubSpot, CRM
- Mailchimp, SendGrid (email marketing)
- WordPress

Automation
-ChatGPT, Claude, Perplexity, Gemini