Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6593021/

Досвід роботи

Business Development Manager

з 04.2025 по нині (9 місяців)
eCommerce company, Київ (Телекомунікації, зв'язок)

- Розвиток партнерських відносин та укладання нових контрактів.
- Аналіз ринку та визначення нових бізнес-можливостей.

Senior quality assurance specialist

з 11.2022 по 04.2025 (2 роки 6 місяців)
Wirex, Київ (Фінанси, банки, страхування)

- Conducted annual internal audits in line with financial legislation and regulatory requirements for such processes as KYC, EDD, AML Screening, Ongoing Monitoring and Anti Fraud
- Developed audit checklists and quality control methodologies.
- Collaborated with development and support teams to enhance service quality.

Customer support manager

з 06.2021 по 11.2022 (1 рік 6 місяців)
Wirex, Дистанційно (IT)

- Managed customer inquiries via email and live chat.
- Resolved technical and service-related issues for clients.
- Mentored new team members and developed training materials.

Car shipping broker

з 12.2020 по 04.2021 (5 місяців)
CCS, Вінниця (Транспорт, логістика)

- Negotiated with clients and drivers, overseeing transactions from order to delivery.
- Coordinated logistics and resolved disputes during shipment.

Teacher of English

з 09.2020 по 12.2020 (4 місяці)
Level up, Винница (Education and science)

Conducting lessons of English to adults and teenagers online and offline. Teaching group lessons and private ones

Customer support manager

з 12.2019 по 06.2020 (7 місяців)
Aviacontact, Винница (Tourism)

Consulting customers regarding any questions they have, helping them to resolve different issues, dealing with problematic customers. Conversing on calls and emails.

Teacher of English

з 10.2018 по 02.2019 (5 місяців)
Flash, Винница (Education and science)

Conducting lesson of English for kids and teenagers in groups. Preparing lesson plans, checking homework abd testing my students. Organizing thematic lesson for various holidays, for example Halloween.

Освіта

Vinnytsia state pedagogical university

English philology, Винница
Вища, з 2016 по 2020 (4 роки)

Додаткова освіта та сертифікати

Business school "Alter Ego"

2019, 2 months

Fitness coach in Myfitschool

2019, 1 month

Targetologist

2020, 1 month

Fitness course from Ukrainian National Federation of Bodybuilding and Fitness

July 2022 till September 2022 (2 months)

Знання і навички

• Здатність до навчання
• Jira
• Складання чеклістів
• Freshdesk

Знання мов

• Англійська — просунутий
• Німецька — середній

Додаткова інформація

Highly organized, responsible, and detail-oriented with strategic and analytical thinking. A collaborative team player who can also work independently. Always eager to expand professional skills and acquire new tools.