Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6864024/?puid=15314

Досвід роботи

Пауза в карʼєрі

з 06.2025 по 04.2026 (11 місяців)
Лікування та відновлення

Support specialist

з 03.2021 по 06.2025 (4 роки 4 місяці)
Zone3000, IT company, Дніпро (IT)

Responsibilities:

- Communicated with customers and provided technical support for SSL and hosting products.
- Assisted customers with product setup, troubleshooting, and issue resolution.
- Maintained a customer-focused approach while handling requests in a timely and professional manner.

Achievements:

- Worked in the SSL department for 3.5 years and in the Hosting department for 6 months.
- Consistently demonstrated strong performance through continuous improvement of technical knowledge and customer support skills.
- Recognized for a friendly and professional attitude, clear English communication, strong time management, and goal-oriented approach.
- Participated in professional development trainings focused on time management, customer service, and English improvement, including grammar classes and speaking clubs.

Team Coordination Experience | June 2022 – June 2023

Alongside my primary responsibilities, I took on coordination duties for a team of employees, helping ensure smooth day-to-day operations and resolving organizational and technical issues. I coordinated work-related processes, assisted employees with technical equipment and access, and made sure they had the necessary resources to perform their tasks effectively.

I regularly communicated with company management via video calls in English regarding operational matters, team coordination, and new initiatives. This experience strengthened my organizational, communication, and problem-solving skills, as well as my ability to coordinate multiple tasks and keep processes running efficiently.

Освіта

НТУ "Дніпровська Політехніка"

Інформаційні технології (122), Дніпро
Вища, з 2018 по 2022 (4 роки)

Знання і навички

• Редагування текстів
• Адаптивність
• Копірайтинг
• Тайм-менеджмент
• Застосування штучного інтелекту
• Координація проєктів
• Уважність
• Організованість
• Відповідальність
• Здатність до навчання
• Аналітичне мислення
• Уміння аналізувати
• Технічна підтримка користувачів

Знання мов

• Англійська — вище середнього
• Українська — вільно