Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7220168/

Досвід роботи

Customer support representative

з 06.2023 по нині (2 роки 2 місяці)
Simply Contact, Дистанційно (Телекомунікації, зв'язок)

Customer support representative for Wizzair

Customer support representative

з 09.2021 по 08.2022 (11 місяців)
Aviacontact LLC, Київ (Транспорт, логістика)

Customer care agent

з 07.2020 по 08.2021 (1 рік 1 місяць)
USAinUA LLC, Київ (Transportation and logistics)

Procession of inbound and outbound calls to customers regarding the status of their orders.
Coordination of workflow with other departments.
Procession of inbound and outbound calls to partners in the USA and Europe regarding the status of our orders and solving problems that occur in the process of order procession.

Assistant typist

з 08.2019 по 02.2020 (6 місяців)
Private enterprise Kravchenko, Київ (Polygraphy)

Operator

з 12.2018 по 08.2019 (8 місяців)
Ant Capitol LLC, Київ (Medical insurance)

Processing of relevant medical insurance documents for American clients, conversation with representatives of American medical insurance companies via Phone and emails

Booking agent

з 11.2017 по 12.2018 (1 рік 1 місяць)
Aviacontact LLC, Київ (Passenger air transportation Tourism)

Processing online check-ins, luggage and extras addition for company's clients on various airlines' sites online.
Ticket cancellation and reimbursement. Payment processing.
Troubleshooting via conversation with representatives of airlines.

complaints department specialist

з 08.2017 по 11.2017 (3 місяці)
Optima Pharm LLC, Київ (Medical wholesale and retail)

Investigating of video records of loading and unloading of medical supplies to detect the reason of product damaging, accounting of medical supplies

Customer care agent

з 03.2015 по 03.2017 (2 роки)
Private enterprise Pencheva, Київ (Information services)

Conversation with English - speaking clients via chat

Storekeeper

з 05.2013 по 01.2015 (1 рік 8 місяців)
Vesko-Invest LLC, Київ (Wholesale and retail)

selection of goods from the warehouse according to electronic invoices, formation of pallets, carrying out re-registrations of available goods

Docker

з 10.2012 по 05.2013 (7 місяців)
Vesko-Invest LLC, Київ (Wholesale and retail)

Baker-consultant

з 11.2009 по 08.2011 (1 рік 9 місяців)
International baking traditions LLC, Київ (Pastry retail)

Освіта

Taras Shevchenko Kyiv National University

Oriental languages department, Київ
Вища, з 2001 по 2006 (5 років)

Master's degree in English and Persian language translation and interpreting

Знання і навички

• MS Office
• CRM
• Skype
• amoCRM
• Slack

Знання мов

• Англійська — просунутий
• Українська — вільно
• Російська — вільно