Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7247409/?puid=6296

Досвід роботи

Операційний менеджер

з 03.2026 по нині (6 місяців)
ConvertAgain, Дистанційно (Маркетинг, реклама, PR)

-Managed a portfolio of 8 complex B2B clients representing 19 iGaming brands, acting as the primary owner of client operations, strategic communication, and campaign delivery.
-Led the complete operational lifecycle of performance marketing campaigns, translating client business needs into executable launch plans and driving successful campaign execution, optimization, and account growth.
-Defined launch strategies by conducting client discovery sessions, identifying business needs, recommending suitable performance marketing solutions, selecting target GEOs and products, and translating business requirements into actionable project plans.
-Delivered 34 campaign launches, including 5 upsell initiatives, while supporting, optimizing, and scaling active client campaigns across Tier 1–3 markets in EMEA, LATAM, and Asia, including Tier 1 GEOs such as the UK, Germany, Canada, and Australia.
-Coordinated cross-functional teams including DSP Operations, Media Buying, Analytics, Design, Finance, Technical Specialists, and Production, ensuring timely delivery and alignment across all project stakeholders.
-Presented Monthly Business Reviews (MBRs), evaluated campaign performance, identified growth opportunities, and drove strategic decisions on GEO expansion, product adoption, optimization initiatives, and upsell opportunities.
-Managed campaign execution across multiple traffic channels and platforms, including Ubidex, AdTarget, LoopMe, Zeta, Meta, YouTube, and other performance marketing solutions.
-Resolved operational blockers, coordinated incident response, and maintained transparent communication between clients and internal stakeholders to ensure uninterrupted campaign delivery.
-Oversaw commercial and operational processes for a client portfolio with approximately $65.5K in recurring monthly billings, coordinating invoicing, financial communication, and delivery alignment between clients and internal teams.

Retention-менеджер

з 08.2025 по нині (1 рік)
Growe, Дистанційно (IT)

-Delivered personalized support to VIP players, managing complex account inquiries while ensuring high service quality, responsible gaming standards, and regulatory compliance.
-Promoted to Reactivation Specialist after demonstrating strong performance in player relationship management and customer engagement.
-Managed player reactivation initiatives by analyzing player behavior, identifying churn drivers, and segmenting inactive users using RFM analysis.
-Designed and executed multi-channel reactivation campaigns across phone, email, SMS, and messaging platforms to re-engage inactive players and increase platform activity.
-Monitored key retention KPIs, including reactivation rate, deposit conversion, and player engagement, using performance insights to optimize campaign effectiveness.
-Collaborated with CRM, Retention, Analytics, and Marketing teams to personalize player journeys, improve retention strategies, and support lifecycle marketing initiatives.
-Successfully transitioned reactivated high-value players to VIP Managers, contributing to long-term player retention and monetization.

Account manager

з 12.2023 по 08.2025 (1 рік 9 місяців)
Millhouse logistics, Дистанційно (Транспорт, логістика)

- Started as a Customer Support Representative, providing assistance via phone and email to clients and vendors on account-related inquiries, technical issues, and service coordination.
- Promoted to Account Manager in the LTL department for strong performance and problem-solving skills.
- Managed client accounts, coordinated logistics processes, and resolved technical or system-related issues promptly and professionally.
- Maintained accurate records and ensured compliance with internal policies and confidentiality standards.
- Explained procedures clearly to clients and guided them through platform usage and process updates—comparable to assisting users with betting rules or platform navigation.
- Collaborated with internal teams to escalate and resolve operational issues, ensuring high service quality in a fast-paced, deadline-driven environment.
- Worked night shifts, requiring adaptability, attention to detail, and excellent English communication skills.

Менеджер по развитию

з 10.2022 по 12.2023 (1 рік 3 місяці)
TRIPLEX PLUS, LLC, Дніпро (Оптова торгівля, дистрибуція, імпорт, експорт)

- Secured new clients across European markets, including successfully establishing a client base in Poland, contributing to international expansion and revenue growth.
- Conducted research on agro-commodity markets, evaluating pricing trends, cost structures, and financial risks to inform trading and investment strategies.
- Gained experience in agro-commodity trading and capital allocation, directly supporting strategic financial decisions.
- Drafted and reviewed financial and commercial contracts, ensuring compliance with international trade standards. Managed invoicing, export documentation, and payment terms for efficient deal execution.
- Coordinated with customs authorities, brokers, and freight forwarders to oversee financial aspects of international trade, optimizing cost structures and reducing risk exposure.

Relationship manager

з 04.2020 по 10.2020 (7 місяців)
ТОВ ФРІДОМ ФІНАНС УКРАЇНА, Дніпро (IT)

- Sold financial services attracting totaling $1.6M+, consistently surpassing sales targets through strategic client engagement and product expertise.
- Successfully attracted 600+ new clients, significantly expanding the company’s customer base and market share.
- Strengthened the company’s regional visibility by leading local industry event participation, forming partnerships with key influencers, and engaging with business communities.
- Provided personalized investment advice, helping clients navigate financial instruments and capital management strategies.
- Excelled in cold sales outreach, converting prospects into loyal clients through trust-based relationship building.
- Delivered compelling company presentations and introduced tailored investment products to both prospective and existing clients.
- Maintained consistent communication with clients, offering market insights and responsive support to enhance satisfaction and retention.
- Handled administrative processes including documentation, transaction facilitation, and coordination between clients and internal departments.
- Collaborated with marketing and analytics teams to enhance client experience and drive business growth.
- Regularly analyzed client feedback and adjusted strategies to improve service delivery and engagement.
- Compiled detailed reports on client interactions, tracking sales performance and refining outreach tactics.

Освіта

КНЭУ им. В. Гетьмана

Международная экономика (английская форма), Киев
Вища, з 2019 по 2023 (4 роки)

Знання і навички

• Digital-маркетинг
• Комунікабельність
• Project management
• Teaching Financial English
• Operational management

Знання мов

• Англійська — просунутий
• Українська — вільно
• Польська — початковий

Рекомендації

Березовский Вадим

Березовский Вадим

Директор Днепровского филиала, Фридом Финанс (Брокер) Украина

Додаткова інформація

PLEASE REACH OUT VIA TELEGRAM

Results-oriented professional with extensive experience driving client acquisition, customer retention, revenue growth and account expansion across finance, international trade, iGaming and e-commerce.

Let’s connect and create value.

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