Olga

Olha Tkachenko
Operation/Administration/Logistic Manager

Contact
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• H3X 2R2
Competent, well-organized manager looking for work in a growing business with a positive work environment.

Education
Bachelor’s in finance/economics
Ukraine, Cherkassy University
1997-2003
Experience
2024 – present Wolff Pedelec Inc Customer Service | Administration Manager. Supply chain operations, organizing and managing orders for transportation dangerous goods. Assisting retailers with new orders, re-orders, inventory and warranty issues, all retailers invoicing.
2023-2024 (1year) Union Ltd (Montreal)
Operations Coordinator (e-commerce: returns, claims, inventory control and adjustment to reduce the variance, commissions invoices)
2020-2022Kiev Dry Cleaning Co. (www.pastiralla.com.ua)
Multi-department responsibilities: Head of Operations/Logistics, managing a team of 20 employees, (Orders, Textile cleaning, Production planning, Employee schedules, training employees on interchangeability), Head of procurement/Inventory management
2018-2020ACCENT Service (www.accent-service.com.ua)
Head of logistics and procurement (purchase contract negotiations, inventory management), Manager of sales and pricing, Primary website content manager as managing themed sales before holidays which creates more visibility for business.
2007-2018PROVIDNA Insurance (https://www.providna.ua)
Head of Operation (Issuance of policies, managing claims/payments, Sales agent HR/Salary/commission management)
2003-2007 The State Treasury Service of Ukraine (https://www.treasury.gov.ua)
Manager of regional payments and budgets (administers budget monies by the rules authorized by the Verkhovna Rada. Managed a team of 10 professional employees.
Key Skills
Organizational
Highly motivated and result oriented
Operations Management
Budgeting and Forecasting
Logistics
Supplier Management
Leadership
Team Building

QuickBooks,MS Office, Email, Google Workspace
Responsibilities
• Ensure operation execution – all work to be carried out in an appropriate, cost-effective manner.
• Improve operational management systems (improving team performance and encouraging them to focus on increasing quality such as providing a monthly competition to reach a goal as a team), processes with best practices, and purchasing agreements with suppliers.
• Ensure organization compliance (legal/policy)
• Formulate strategic and operational objectives.
• Manage budgets and forecasts, invoices.
• Perform quality control and monitor production KPIs
• Find ways to increase the quality of customer service.

Languages English–speaking/written (fluent), Ukrainian/Russian-speaking/written (fluent), French–level A1