Анастасія

ANASTASIIA TYSHCHENKO
PROJECT MANAGER
Kyiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
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PROFESSIONAL SUMMARY
IT Project Manager with 4 years of experience in fintech, nonprofit. Proven ability to deliver complex projects across
cross-functional teams of up to 15+ people with budgets up to 50 000$. Specialized in Agile transformation, stakeholder
alignment, and digital transformation in banking, operations scaling in the nonprofit sector. Certified Project Manager
(EPAM University, LEO Consulting).

CORE COMPETENCIES
Project Delivery: Agile / Scrum / Waterfall | Risk & Change Management | Budget & Resource Planning | Vendor
Management | Сrisis management | Supply chain management
Tools: Jira | Confluence | Trello | Miro | Google Workspace | 1C | MS Office Suite | Slack
Domains: Fintech (Banking) | Nonprofit / Charitable Sector | Retail
AI & Automation: ChatGPT, Claude, Notion AI
Languages: Ukrainian (native) | English (Upper-Intermediate / B2)

PROFESSIONAL EXPERIENCE
Deputy Director | KSE Foundation | Kyiv Oct 2023 – Feb 2026
Charitable foundation KSE: https://foundation.kse.ua/
•​ Managed 20+ programs / initiatives with a combined budget of 1 000 000$, ensuring on-time delivery / transparency
/ donor compliance
•​ Coordinated a team of 10+ across logistics, fundraising, comms, finance, legal, resulting in support for more than
250 military units
•​ Built reporting system / donor presentations / process that improved stakeholder visibility and operational efficiency

IT Project Manager | PrivatBank | Ukraine Dec 2022 – Oct 2023
Ukraine’s largest commercial bank, 28M+ customers.
•​ Delivered 5 internal IT projects on schedule, managing cross-functional teams of up to 50+ members across different
departments
•​ Managed project budgets totaling 1 000 000$ +, maintaining on-budget delivery
•​ Ensured compliance with banking regulations and security standards across all deliverables, achieving 100%
compliance rate

Customer Support Specialist | LetyShops | Vinnytsia Feb 2020 – Jun 2022
Leading cashback platform in Eastern Europe.
•​ Resolved 1000+ L1/L2 customer cases monthly, maintaining 85% CSAT
•​ Contributed to customer development flow, helping identify 5 product improvement opportunities that led to a 25%
decrease in L2 escalation rate by eliminating root causes at product level

Director of Department | ALLO Inc | Vinnytsia Sep 2018 – Jan 2020
Major Ukrainian consumer electronics retailer.
•​ Led a team of 10–20 FTEs, managing hiring, onboarding, mentoring, and performance against KPIs.
•​ Achieved sales growth 40% / audit score 98 / team retention 85% by redesigning work processes, training program,
incentive structure, ideology of "sellers and their condition come first"
•​ Promotion from the position of Deputy Director (July 2017) after successful completion of training at the "ALLO
Directors Academy"
EDUCATION
Master’s in Telecommunications Systems | Vinnytsia National Technical University Graduated 2017
Master’s of Business Administration | KSE Business School | Sep2024 - May2026 (Expected)
Master’s of science in artificial intelligence & machine learning |Neoversity | Mar2026 - Mar2028 (Expected)

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
•​ Project, Program & Portfolio Management – LEO Consulting (2023)
•​ Certified Project Manager – EPAM University (2022)
•​ Project Management Course – Denys Prylytskyi School (2021)
•​ Operations and Project Management Course - Oleksiy Gromyko (2025)
•​ Risk management Course - Oleksiy Gromyko (2025)

PORTFOLIO & PROOF OF WORK
https://foundation.kse.ua/projects/ - projects that were under my leadership
https://foundation.kse.ua/run-for-freedom-2025-kse-foundation-napravyt-700-tysiach-hrn-na-pidtrymku-syl-oborony-ukr
ainy/ - media and social project V
https://www.youtube.com/watch?v=_yoGacNQ1Ss
KSE + Укрпошта - an example of one of the collaborations with Ukrposhta
https://foundation.kse.ua/wp-content/uploads/2025/01/KSE-Foundation_Ukrposhta_Report_2022-2024-1.pdf - report on
cooperation with Ukrposhta
https://foundation.kse.ua/peredaly-garmin-montana-700l-vijskovij-chastyni-a3796-holovnomu-kartohrafichnomu-tsentru-
zsu/ - one of the examples of supporting military units under my leadership
https://foundation.kse.ua/spilnota-kse-peredala-korobky-turboty-zakhysnykam-iaki-boroniat-krainu/ - initiative to
support military personnel from the families of the KSE team under my leadership
https://foundation.kse.ua/wp-content/uploads/2025/12/Report_3_UA.pdf - from page 18 report for the third quarter of
2025