Kseniia

KSENIIA SKRYPNYK CV
Av. de Mistral 24-26, Barcelona [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

Date of birth Gender
27-05-1992 Female

Soft skills:
Naturally sense of perfection
The taste and appreciation of the simplicity of good design
Sociability, responsibility, stress resistance
Diligence, punctuality, sense of humor, hospitality
Initiative, accuracy
Ability to teach, tact, self-control
Striving for development and professional growth
Curious about life, people and learn from experts
The ability to find a "key" to every guest, that comes to the hotel, no matter the age, status or type of character
Ability to manage people to complete assigned tasks
Creative approach in ways to accomplish tasks
Ability to work cooperatively in a team

WORK EXPERIENCE
Lecturer at Alfred Nobel University Sep 2021 - Jul 2022
Alfred Nobel University, Dnipro
Gave a course on the organization of the hotel business (lecture & practical). Created a study program
for graduates of Bachelor ́s degree.

Hotel Manager Sep 2016 - Oct 2023
Axelhof Boutique Hotel, Dnipro
‐ rational and efficient organization of the work process
‐ assistance in the effective operation
‐ check in / check out
‐ cash discipline
‐ closing the deal with partners
‐ search for potential partners
‐ preparing reports on hotel occupancy
‐ development of special hotel offers
‐ creating marketing ideas
‐ SMM (Instagram, Facebook)
‐ organization of celebrations and business events
‐ personnel search, recruitment and training

Front Office Manager Jan 2015 - Sep 2016
Axelhof Boutique Hotel, Dnipro
‐ check in / check out
‐ cash discipline
‐ room reservation with more than 40 rooms
‐ advising guests on hotel services
‐ organization of work process of the reception desk
‐ conflict resolution
‐ guest relation
‐ сhecking the room's readiness for occupancy

Front Desk Manager Oct 2013 - Dec 2014
Business & Relax Hotel Good Zone, Dnipro
‐ check‐in / check‐out
‐ calculation of guests
‐ cash discipline, simple documentation
‐ work with reservations for more than 100 guests
‐ advising guests on hotel services
‐ small orders, organization of the workflow
‐ conflict resolution
‐ preparation and organization of conferences for large companies

E D U C AT I O N A N D Q U A L I F I C AT I O N S
Bachelor ́s degree Sep 2009 - Jun 2013
Oles Honchar Dnipro National University, Dnipro
Faculty of Ukrainian and Foreign Philology and Study of Art
Department of English Philology

I N T E R E S TS
Exploring life in every possible way.

SKILLS
Microsoft Office (Word,
Excel, PP) Experienced
Adobe Illustrator Skillful
HMS “Servio” Experienced
Booking / Expedia Extranet Expert
Smart Hotel 5.7 Skillful

LANGUAGES
English C1
Español A2
Russian Fluent
Ukrainian Native
Italian A1

CO U R S E S
Español Nov 2023 - 2024
Preplay platform
SMM Jun 2020 - Aug 2020
Hillel IT School
Customer loyalty management in conflict situations Nov 2019 - Nov 2019
Technomatix e-Learning Solutions
Hotel and restaurant. How to improve work and beat competitors? Oct 2017 - Oct 2017
HOTELIERO Club
Trends, technologies, personnel.

REFERENCES
References available on request.