Артем

Resume

Basic information

Name Artem Levenko

Email address [відкрити контакти](див. вище в блоці «контактна інформація»)

Phone number [відкрити контакти](див. вище в блоці «контактна інформація»)

Address Poltava

Website Telegram: @alevenko

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Brief Information

I started my journey in the IT industry in early 2020 as a Technical Customer Support Manager. During this period, I
delivered comprehensive technical and product support to leads and existing customers.

As time progressed, I honed my expertise, acquiring the necessary knowledge and skills to transition into the role of
Project Manager. Since then, I have remained committed to advancing in the IT industry, continuously enhancing my skill
set and pursuing opportunities for professional growth.

Work experience

June 2024 - Present Project Manager
Yalantis
Responsibilities:
Coordinating and leading the teams of different sizes throughout the
development process using Agile and Hybrid approaches.
Working with project documentation (Project Charter, Communication Plan,
Risk Register, Change Log, Project Performance Charts, Project Status
Report).
Setup consistent processes and facilitate team meetings (daily meeting,
sprint and release planning, retro and sprint review).
Monitoring team performance and velocity.
People development and retention activities in collaboration with HRBP (1-2-
1s, regular performance reviews, risk radar).
Providing Project Status Reports to the customer.

July 2022 - May 2024 Project Manager / Scrum Master
Devtorium
Responsibilities:
Managed project teams of different sizes: from 2 to 14 people involved.
Worked with project documentation (Project Charter, Risk Register, Change
Log, Project Status Report).
Led projects using Scrum, Kanban and SAFe frameworks.
Organized processes and workflows with Jira, Confluence, and Slack.

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 Monitored team performance and velocity.
Ensured project teams have no impediments to successfully perform their
work. At occurrence, resolving such as quickly as possible.
People & Conflict management.
Established and maintained good working relationships by driving proper
and on-time communication as well as escalations to concerned parties.
Jira administration.
Daily & Weekly Status Reports.
Experience and skills:
Have experience with projects related to Telecommunication, B2B Chatbots,
AI Content Generation, and ERP.
Management of virtual teams.
Experience in working with SAFe framework in the enterprise-level project.
Applying Scrum, Kanban, and Scrumban upon necessity.
Good knowledge of SDLC, backend/frontend responsibilities, version control
systems, CI/CD, types of testing, and cloud computing.
Knowledgeable of Jira/Confluence/Bitbucket/Trello, GitHub, AWS, Figma,
Miro.
Upper-Intermediate/Advanced English.
Achievements:
Together with the team, set up from scratch all processes on the project that
was under development with another vendor for 10 months and was in a
very bad state. Managed to finish the MVP and go into the release within 3
months of working on the project, enabling the clients to start making demos
of the product to their potential customers and start making income off it.
Fostered cooperation with the customers by setting clear expectations,
providing open and effective communication, as well as establishing
common processes. It resulted in increased value and quality for the
customer, and 3 times increased team composition, hence, increasing
margin for the company.
Managed to learn and figure out a very complex enterprise-level project
under the SAFe framework and start working independently as a Scrum
Master of one of the Scrum teams within one month. Hence, allowing the
Scrum Master that I was replacing to leave the project and launch a new
project much earlier than it was expected.

September 2021 - July 2022 Project Manager
MaybeWorks
Responsibilities:
Participated in the pre-sales activities with the Sales team and Tech Leads.
Managed 3-4 projects simultaneously.
Elicitated and analyzed requirements. Documented them in the Task
Management Systems.
Monitored tasks' progress and controlled their timeframes.
Established an efficient software development process for the project.
Manage communications with customers and their expectations.
Conducted Daily Meetings, Reviews, and Retrospectives.
Invoicing the customers.

April 2021 - September 2021 IT Project Manager
DataForSEO
Responsibilities:
Held meetings and negotiations with potential customers.
Elicited and documented project requirements.
Set tasks for developers and prioritized them according to the stakeholders'

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 needs and requests.
Prepared and maintained project documentation.
Project planning and progress monitoring.
Managed communication with stakeholders and their expectations.
Reported before stakeholders and the company's higher-ups.
Worked with Asana, Figma, and Postman.

Jan 2020 - April 2021 Customer Support Manager
DataForSEO / RankActive
Responsibilities:
Delivered comprehensive technical and product support to leads and
customers via live chat and email with a more than 95% satisfaction rate.
Created templates for the most frequently asked questions and requests, as
well as for follow-ups. Then they were used by the entire Customer Support
team, which significantly decreased the response time and improved
customer satisfaction.
Developed a system of follow-ups to leads which increased the conversion
rate.
Handled customers' complaints in a proper manner and within the required
timeframe.
Elicitated and analyzed requirements for new feature requests from the
customers. Documented and passed them on to the Product team.
Processed bug requests and set tasks to a responsible development team
department.
Pre-sale activities with leads. Upsell and Cross-sell activities with existing
customers.
Worked with APIs in Postman.
Worked with such tools as Asana, Intercom, and AgileCRM.
Monitored system performance in Grafana.
Stayed current on the latest industry trends and techniques.

Certificates

Dec 2023 Certified Associate in Project Management (CAPM)®
Project Management Fundamentals and Core Concepts
Predictive, Plan-Based Methodologies
Agile Frameworks / Methodologies
Business Analysis Frameworks

Nov 2022 Professional Scrum Master (PSM I)
Understanding and Applying the Scrum Framework
Developing People and Teams
Managing Products with Agility

Qualifications

Courses:
Laba: Project Management in IT
Coursera: Agile with Atlassian Jira & Automate tasks and processes with Jira
IAMPM: IT Presale Management Course
IAMPM: PM Hard Skills: Planning
IAMPM: PM Hard Skills: Release
IAMPM: PM Soft Skills

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Education

September 2017 - December 2022 Foreign Language Department
Kharkiv National University named after V.N. Karazin
Master's Degree in Philology & Translation (English and French)

Languages

Ukrainian - Native
English - Advanced
French - Intermediate

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