Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9749625/

Досвід роботи

Crm manager

з 09.2024 по 02.2025 (5 місяців)
Nda, Київ (IT)

Developed and implemented player retention strategies, personalised campaigns and automated triggered mailings increasing engagement and LTV. I know how to analyse data, segment audiences and work with loyalty tools (bonuses, freespins, cashbacks).Proficiency in CRM systems, email marketing and push notifications. Results-oriented, understands player behaviour and can create an engaging user experience.

Supervisor call center

з 06.2023 по 12.2023 (6 місяців)
4rabet, Київ (IT)

I had over 30 agents under my supervision. My responsibilities were to monitor how the team was performing, track metrics to improve the level of support for my department. Once in this position, I started to develop a new KPI system, after analysing the team's performance, I decided that additional training should be introduced to increase the competence of the agents. This enabled the agents to solve customer problems over the phone. I was also responsible for drawing up and maintaining schedules and keeping track of holidays and sick leave. Thanks to my efforts, I was able to take support to the next level.

Customer support manager VIP

з 01.2023 по 05.2023 (4 місяці)
4rabet, Київ (IT)

Counselling and assistance to VIP-level players, providing quality and fast support to the most valuable players. Communication often took place directly with the provider, problem bets, stuck withdrawal transactions, as well as deposits that were not credited. Thanks to working with such players I know how to find a way out of any situation, because in my practice I meet clients who are aggressive from the first minutes of communication. However, even for such players I found an approach and tried to offer the best ways of solution, so that the client eventually left the chat room with pleasant impressions and solved the problem

Customer support manager

з 04.2022 по 09.2022 (5 місяців)
4rabet, Київ (IT)

Counselling players who have encountered a problem on our project: a problem with the bonus, not credited deposit, did not receive a withdrawal. Collection of necessary information for communication with the department that can directly solve the problem of the client.

Освіта

Криворізький державний педагогічний університет

Іноземні мови, Кривий Ріг
Незакінчена вища, з 2023 по 2033 (10 років)

Знання і навички

• Здатність до навчання
• Ведення CRM
• Patience
• Time management
• Teamwork
• Active listening
• Loyalty Marketing
• Customer analytics
• Customer.io
• Microsoft Power BI
• Customer Retention
• Jira

Знання мов

Англійська — середній