Сергій

SERHII Málaga, Spain

PLAKHOTNYK
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ACCOUNT-OPERATION MANAGER./ DELIVERY-PROJECT MANAGER

ABOUT ME
WORK EXPERIENCE
With over 15 years of diverse
experience spanning the REVIERO Account/Operation Manager IT
Marbella
pharmaceutical, IT, trade, and • Conducted negotiations and maintained strong relationships
Feb 2025 - Present
human resources sectors, I have with clients.
successfully developed and • Served as the main point of contact for clients after deals were
implemented more than 10 high- closed, ensuring a smooth onboarding and ongoing support
impact projects. My expertise in process.
building and managing teams has • Identified client goals and needs, offering tailored solutions to
maximize satisfaction and value.
been demonstrated by leading a
• Maintained regular communication with clients via phone,
group of over 20 professionals and
email, messaging platforms, and in-person meetings.
driving project turnovers • Handled client issues and conflict resolution promptly and
exceeding 100,000 euros monthly. effectively, ensuring a high level of client satisfaction.
My strengths include financial • Monitored fulfillment of contractual obligations and internal
planning, sales forecasting, and service-level agreements.
budget management. I played a • Contributed to upselling and cross-selling initiatives by
pivotal role in introducing identifying opportunities to offer additional services and
products.
innovative software solutions in
• Prepared detailed client reports, tracking KPIs, account
collaboration with an adept IT performance, and service delivery results.
team. Additionally, I have forged • Designed, structured, and managed the company’s core
strong partnership relations with business processes.
key customers and developed • Streamlined workflows and optimized payment procedures.
strategic plans for sales • Recruited and staffed key managerial and developer roles.
management, promotional • Oversaw and coordinated team operations to ensure alignment
and productivity.
activities, and network expansion.
• Provided ongoing support and effectively resolved internal
My project management
conflicts.
proficiency encompasses • Developed essential documentation, including onboarding,
methodologies such as Waterfall, offboarding, and resales business processes.
Agile (Scrum, Kanban), and SAFe, • Facilitated team progress through regular daily and weekly
and I have worked seamlessly with development meetings.
design teams utilising Figma. • Team: approximately 14 members (Sales Managers, Marketing
In role operation meneger/account Manager, Social Media Creator, Functional QA, UI/UX Designer,
Developers, Data Analysts, Product Owner).
manager used Google Workspace,
• Tools: Google Workspace, internal CRM, HubSpot, Jira, Trello.
internal CRM and HubSpot.

SOFT INDUSTRY Delivery/Project Manager IT
ALLIANCE
LINKS Málaga • Negotiations with customers and pre-sales.
Oct 2023 - Feb 2025 • Through high-quality and client-oriented work, expanded the
team's presence in the project by 50% within a year, contributing
LinkedIn:
to the growth of both the project and the company.
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• Staffing of managerial and developer positions.
• Coordinate the work team.
Skype:
• Support and conflict management.
live:psvsergey101085
• Development of the documentation: Project Vision, Project
Plan, Functional and Technical Specification.
WatsApp/Telegram:
• Development of the Case Study Project
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• Supervised and coordinated the team's development process
using Agile Methodology (Scrum).
• Proposed and implemented, together with the team, three key
features that significantly contribute to the project's growth.
EDUCATION • These features set the project apart from competitors, provide
a commercial advantage, and help reduce costs when scaling the
MASTER'S DEGREE IN team.
PHARMACEUTICAL • Collaborated with a design team using Figma.
• Lead all aspects of the project lifecycle from Product Backlog
SCIENCES
to Sprint Review and Sprint Retrospective.
ZAPORIZHZHYA STATE MEDICAL
• Helped the development team move to their goals with Weekly
UNIVERSITY /
and Daily Meetings.
Zaporizhzhya, Ukraine /
• Achieved good progress according to basic Sprint Metrics.
2004
• Team: approximately 18 members (DevOps/ Functional QA,
Test Automation/UI/UX Designers/Backend, Frontend
Developers, Data Analysts, Project Managers).
• Tools: Microsoft Teams, Zoho, Jira.
PERSONAL DETAILS

Nationality EPAM Delivery Manager IT
Ukrainian Malaga
May 2023 - Sep 2023 • Negotiations with customers and pre-sales.
• Staffing of managerial and developer positions.
• Supporting HR and People Management (Recognition program,
Healthcheck).
SKILLS • Coordinate work team.
• Support and conflict management.
MANAGEMENT • Organise staffing and documentation process.
• Team: approximately 20 members (DevOps/ Functional QA,
NEGOTIATION Test Automation/UI/UX Designers/Backend, Frontend
Developers, Data Analysts, Project Managers).
SALES

EPAM Project Manager IT
Malaga
Jan 2022 - Apr 2023 • Supervised and coordinated the team's development process
LANGUAGES using Agile Methodology (Scrum).
• Collaborated with a design team using Figma.
ENGLISH • Lead all aspects of the project lifecycle from Product Backlog
to Sprint Review and Sprint Retrospective.
UKRAINIAN • Helped the development team move to their goals with Daily
Meetings.
RUSSIAN • Achieved good progress according to basic Sprint Metrics.
• Development of documentation: Project Management Plan,
FRENCH Test Plan.
• Team: 12 members (DevOps/ Functional QA, Test
SPANISH Automation/UI/UX Designers/Backend, Frontend Developers,
Data Analysts).

PSV COMPANY Project Manager IT
HOBBIES Cherkassy
Jun 2020 - Jan 2022 • Developed and implemented with IT team software.
• Supervised and coordinated the work of the team.
FOOTBALL, TRAVELLING,
• Lead all aspects of the project lifecycle from vision and
READING
estimation to deployment and maintenance.
• Team: approximately 7 members (Manual QA, UI/UX
Designers, Backend, Frontend Developers).

DRIVING LICENSE
INTERAPTEKA Project Manager Pharmacies
Driving license category Cherkassy
B Jan 2010 - Jan 2020 • Planned, managed and evaluated 5 pharmacies.
• Planned the budget with a turnover of 100 000,0 euros per
month, distributed expenses, and monitored their
implementation.
• Developed and implemented marketing strategies.
COURSES • Agreed on favorable working conditions with distributors,
insurance companies, medical institutions, and key clients.
TIME MANAGEMENT • Supervised and coordinated the work of the team.
KIEV • Team ~ 36 Tools/Technologies-1C, CRM System
AUG 2024 - AUG 2024

SYNMEDIC Medical Sales Representative
SAFE Jan 2009 - Jan 2010
• Organized work with the main pharmaceutical structures and
EPAM
developed product sales strategies.
AUG 2022 - SEP 2022
• Arranged presentations and speeches on company products,
and held meetings with key customers.
SCRUM • Wrote reports and made detailed market analyses, sales
planning, execution, and exceeding plans.
EPAM
• Received the 'Best Result of the Year' award and a trip to Paris.
MAY 2022 - JUN 2022
• Made speeches at seminars for doctors and pharmacists,
representing the company and ensuring the promotion of its
NEGOTIATIONS products on the market.
KIEV
JAN 2021 - APR 2021
LTD APTEKA 172 Pharmacy technician
Cherkassy
PROJECT MANAGER Sep 2004 - Jun 2009 • Conducted the procurement and distribution of medicines for
the pharmacy chain.
LABA • Controlled the circulation of prescriptions.
MAY 2020 - JUN 2020 • Maintained customer information in a database.