Kamwengo

KAMWENGO KAMBANGU​
Remote Customer Support | Sales Support | Executive Assistant​
Zambia (Available Worldwide – US & EU Hours Flexible)​
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PROFESSIONAL SUMMARY

Results-driven professional with 5 years of international experience in
customer service, sales support, and executive assistance. Medical graduate
(MD) from Ukraine, combining strong analytical skills, attention to detail, and
structured problem-solving with a proven ability to manage high-volume client
interactions and maintain CRM systems. Highly adaptable, cross-culturally
competent, and ready to deliver exceptional service remotely or in-office.

KEY SKILLS

●​ Customer Support & Client Retention
●​ Sales Support & Follow-Up
●​ Appointment Scheduling & Calendar Management
●​ CRM & Database Management
●​ Administrative & Executive Assistance
●​ Conflict Resolution & De-escalation
●​ Remote Work & Cross-Time Zone Communication
●​ Fluent English (Written & Verbal)

EXPERIENCE

Customer Care Representative (Remote – USA)​
New Life OBGYN | Sept 2021 – Dec 2025

●​ Handled high-volume inbound/outbound calls, resolving client issues
efficiently.
●​ Coordinated appointments across time zones, improving client
satisfaction.
●​ Maintained accurate CRM records and confidential data.
●​ Trained new team members, ensuring smooth operations.
English Language Instructor​
Green Country, Lviv, Ukraine | Nov 2021 – May 2022

●​ Delivered structured lessons and monitored academic progress.
●​ Developed individualized learning plans, improving student outcomes.
●​ Strengthened cross-cultural communication skills.

Additional Customer Service Experience

●​ 5+ years supporting international clients in sales, administrative
coordination, and client relations.

EDUCATION

Doctor of Medicine (MD)​
Danylo Halytsky Lviv National Medical University, Ukraine | Sept 2018 – June
2024

TECHNICAL TOOLS

CRM Systems | Microsoft Office | Google Workspace | Zoom | WhatsApp |
Telegram | Scheduling & Documentation

✅ Why Hire Me
●​ Proven international customer service and sales support expertise.
●​ Strong academic and analytical background as a medical graduate.
●​ Experienced in remote work, cross-cultural communication, and
maintaining client confidentiality.
●​ Reliable, adaptable, and ready to contribute immediately.