Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10322045/

Опыт работы

Customer Experience Officer for Products and Projects

с 08.2018 по наст. время (8 лет)
Ecobank, Дистанційно (Finance, banking, and insurance)

• Redesigned internal processes and worked with finance, sales, and operations to update and maintain manuals
and SOPs.
• Review key performance indicator (KPI) and champion team improvements through training. Meet and
exceed goals over the last 6-months.
• Adhered to schedule and drove improvements from 60% to 85%.
• Drove quality assurance (QA) from an average of 75% to 91%.
• Assisted with annual performance reviews for each team representative.
• Conducted interviews for potential hires. Utilize team chat daily to assist agents.

Growth Activation Manager (Sales)

с 04.2018 по 08.2018 (5 месяцев)
T. A Adoka Vitamin Water, Дистанційно (Оптова торгівля, дистрибуція, імпорт, експорт)

• Managed the product development lifecycle of the vitamin water health product, resulting in a 42% increase
in during decline stage.
• Led critical processes related to business planning, marketing plans, portfolio management and
development, market research, new product launches, business performance tracking, and multi-channel
marketing.
• Built meaningful relationships with customers leading them to become full-time clients and 50% Increased
product uptake.
• Actively influenced strategic decision, development and mid to long term portfolio strategy that best
responded to local consumer needs and business priorities.
• Established a brand building strategy and setting business plan to deliver both short term and long-term
business goals.

Data analyst

с 01.2018 по 03.2018 (3 месяца)
International Institute for Tropical Agriculture, Дистанційно (Agriculture, agribusiness)

• Collated stakeholder requirements through diligent research and discovery for the optimization of business
needs.
• Implemented a simpler method of collecting farm data through technology and recording that reduced 20%
of total transcription cost.
• Reduced logistics costs by 10% through analysis of closest locations for effective capturing of farm data.
• Compiled, studied, and inferred large amounts of data, modeling information to drive accurate data on crops
planted by farm respondents.

Дополнительное образование и сертификаты

AWS Certified Cloud Practitioner

2023, October 21
Сертификат

Google IT Support Certificate

2022, July 02
Сертификат

ISC2 Candidate

2023
Сертификат

ISO/IEC 27701 Lead Implementer

2023, November
Сертификат

Enterprise Design Thinking Practitioner

2023
Сертификат

Знания и навыки

• Уважність
• Комунікабельність
• Ведення CRM
• Прямий продаж
• Здатність до навчання
• Продаж банківських продуктів
• Продаж B2B
• Активний продаж
• FMCG-продаж
• Холодний продаж
• Робота із запереченнями
• MS Teams
• MS Excel
• MS Outlook
• MS PowerPoint
• MS Office
• Teamwork

Знание языков

• Английский — свободно
• Украинский — начинающий

Дополнительная информация

Telegram: @TMichaelB