Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10331437

Опыт работы

Chief Sales Officer / CEO of Ukranian Branch

с 08.2020 по наст. время (3 года 9 месяцев)
GoStudy s.r.o, Czech Republic (Освіта, наука)

Built and managed the Sales department for a Czech company
Developed scripts, macros, and triggers based on the business needs
Congured lead processing policies in the company Developed regulations for lead processing policies through all existing communication channels
Created 3 Sales Teams ( 10 Sales Agents per Team)
Created a Support Department with 5 agents (L1)
Created a pre-sale department with 5 agents
Upgraded a CRM depending on the client's lifecycle with the dev team
Pricing policies management
Prepared Team Regulations / Job models / KPI models Developed and implemented a long-term strategy for conquering new markets
Hand-in-hand processes with a Marketing Team
Analyzed ROI, analyzed market needs and client's portfolio to create short-term and long-term strategies
Created and worked under own developed Road Maps

Head of sales

с 08.2018 по 05.2020 (1 год 9 месяцев)
T.INST, Київ (Фінанси, банки, страхування)

Management of the sales team (60 people)
Management of the Sales Department (English and Ukrainian)
Developed technical specifications for updating CRM Implemented KPI model
Portfolio management for large clients
Developed road maps (floating Road Map with an update rate of 3 months)
Developed corporate culture of the sales team
Completed the rebranding of the company

Head of customer support

с 01.2018 по 08.2018 (7 месяцев)
Crypto Exchange, Київ (Фінанси, банки, страхування)

Created Support / Servies Department with a team of 15 managers
Created KPI model
Created Support Scripts / Macros / Communication Models Developed long-term strategy for the Support Department
Integrated Zendesk for Support Needs

Customer service manager

с 12.2016 по 01.2018 (1 год 1 месяц)
Nextiva, Київ (IT)

Used the Company's Sales Strategy for communication
Used the Company's Services Strategy for communication
Provided Customers with detailed information about products
Reported to Headquarters, Phoenix, Arizona, USA
Day-to-day communication with major company clients
Supervision of the team members

Образование

Lord Ashcroft Business School, ARU

International Business & Economics, Cambridge, UK
Высшее, с 2012 по 2014 (2 года)

Master of Science in International Business Economics

Дополнительное образование и сертификаты

Software Testing Foundations

3 months

Знания и навыки

Знание языков

Английский — свободно