Олена

Olena Huz
Logistics Asisistant, Customer Service Representative, Sales
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Profile Details
A focused professional with strong 7-year experience in Address
customer service and the proven ability to assist customers with 90300, Vinogradiv , Ukraine
a well-informed selection of suitable services. I always try to
provide exceptional communication and relation building skills. I Date Of Birth
commit to the delivery of high service standards with a 22.07.1982
dedication to deliver solutions, handling complains, and solving Vinogradiv
problems.
Driving License
category B

Studies and education
Skills
Master's degree of Finance , Lviv Finance Academy exceptional
Lviv | 1999 - 2004 custoomer service

ability to work under
Work experience pressure

effective time
Customer Service , Gentherm Ukraine management
Vinogradiv | June 2016 - till nov
ability to multitask
Working within customer service team. Reporting to Customer
Service Manager. Key responsibilities: flexible and able to
-communicate with 30+customers daily: responding to work in a team, as
customer’s mails and telephone calls to resolve problems well as individually
with limited
connection with orders, delivery, urgent requests.
supervision.
-receive orders (manually or via EDI), set up in system (SAP),
-coordinate rump up /rump down proses during lifetime of SAP, MS Office ,PDM
project, handling obsolete topics. , Jira
-regular meeting with TOP customer in order to track situation
with inventory level, delivery performance, and other escalation Languages
issues.
Ukrainian Native
-creating needed setting in SAP: schedule agreement, single
order, packaging, set up prices. English Advanced
-coordinate shipping process from Ukrainian plant to WH in
Hungary, and after - to the different customers,
-participation of annual inventory : internal and external
(consignment customer’s)
-customer complaint

Account Manager, Credit Union
Vinogradiv | November 2015 - June 2016
Preparation of monthly, quarterly and annual internal reports.
Calculation of salary, bonuses, compensation costs. Monitoring
of interest payments on loans and deposits.

Administrator, internal auditor , Credit Union
Vinogradiv | June 2003 - November 2015
Preparation of monthly, quarterly and annual internal reports for
clients, assistance to the accountant with reports to relevant
services.